Contact MHRA

How to contact MHRA for specific services or enquiries.

Customer Services

10 South Colonnade
Canary Wharf
E14 4PU

View a map showing our location

Main Telephone (weekdays 9:00 -17:00): 020 3080 6000

Fax: 0203 118 9803

See our customer charter (PDF, 48.9KB, 1 page)

To to reproduce or re-use any MHRA material see our guidance.

EU exit no deal enquiries

For enquiries relating to the Agency’s planning and procedures in a no deal scenario, see the below email contacts.

Please view the relevant no deal guidance before getting in touch.

Importing and exporting

Marketing authorisations, variations and licensing guidance

Medicines for children


Regulatory and pharmacovigilance submissions

Medical devices


News centre

Press enquiries: 020 3080 7651

Out of hours: 07770 446 189

Accounts receivable

Telephone: 020 3080 6533

Accounts payable


  • A to G – 0203 080 6766
  • H to O – 0203 080 6720
  • P to Z – 0203 080 6541

Clinical trials of medicines

If you are checking the status of a clinical trial submission, have a general clinical trial query or a technical query regarding an application you have submitted or plan to make:

Telephone (weekdays 8:30-16:30): 020 3080 6456

Defective medicines reporting centre


Report a defective medicine through the Yellow Card Scheme

DMRC (office hours) 020 3080 6574 (08:45 to 16:45 Monday to Friday)

DMRC (out of hours) 07795 641 532 (urgent outside of normal working hours, at weekends or on public holidays)

Medical Devices

For medical device enquiries relating to:

  • Regulatory advice
  • Classification or borderline
  • Clinical investigations for devices


For enquiries relating to compliance issues for medical devices contact:

Medical devices adverse incident centre

Enquiries about reporting adverse incidents involving medical devices

Telephone: 020 3080 7080

Report a problem with a medical device via the Yellow Card Scheme

Medicines enforcement

Enquiries about potential illegal dealings with medicines

Telephone (weekdays 9:00-17:00): 020 3080 6330

Telephone (out-of-hours emergency): 020 3080 6701


Report suspected counterfeit medicines via the Yellow Card Scheme.

Telephone: 020 3080 6330


Manufacturer and wholesale dealer licences (medicines)

Enquiries about applications for licences and registrations covering manufacturing, wholesaling, brokering and importing of medicines and active substances

Telephone: 020 3080 6844


MHRA medicines portal helpdesk

Telephone: 020 3080 7100

Regulatory information service (RIS)

RIS acts as the single main point of contact for marketing authorisation holders of medicines and their representatives.

Telephone (weekdays 9:00 -17:00): 020 3080 7400

New licence applications :


PLPI (all application types):

Whistleblower referrals

Please contact the whistleblowing section if you are reporting on issues as an employee, ex-employee or third-party employee of the company or organisation in question.


Telephone: 020 3080 6447

All other enquiries about potential illegal dealings should go to Medicines Enforcement.

Enquiries about applications and registrations for Distance Selling Logo


Telephone: 0203 080 6096

Submission enquiries

Enquiries to our Information Processing Unit about how to send regulatory submissions to the agency and validation issues.


Published 28 May 2014
Last updated 28 March 2019 + show all updates
  1. Added a section on contacts for EU exit no deal enquiries.
  2. Added new contact details for Medical Devices.
  3. Added contact details for submission enquiries.
  4. Updated the contact information for the Clinical Trials helpline.
  5. Updated contact details
  6. Contact details for medicines enforcement updated.
  7. First published.