CE-File system information and support advice
A guide and advice for people who want to file a claim at the Rolls Building online.
People wishing to file a claim in the Rolls Building can register to use CE-File and file their documents electronically, search for cases and order office copies.
You can also file case papers online regardless of whether the case was started electronically or not.
CE-File can be used for cases in the:
- Chancery Division
- Technology and Construction Court
- Admiralty Court
- Commercial Court
- London Mercantile Court
- Bankruptcy Court
- Companies Court
User name and passwords
To get a username and password to access the CE-File system, please follow ‘Register as a user’ on the CE-File home page.
How to use the system
CE-File is very easy to use, just follow these 5 simple steps:
- access the CE-File system and register for an account.
- ensure you select the correct court eg Chancery. Enter details of a new case or search for an existing case.
- explain what is being filed and upload the claim form or documents in Microsoft Word or PDF format.
- pay any necessary fees either by credit card or on account.
- once accepted a case number will be created and you will be notified of it in CE-File and via email. In CE-File this will appear in the top right corner.
The maximum capacity is 10MB. If a document is too large send it in sections and make a note in the comments box.
Security and data protection
The information you enter on the CE-File system is secure and has a high-level of built-in security based on roles and confidentiality tags. The solution is hosted by Thomson Reuters at an ISO270001 compliant data centre and it has been IL2 certified.
Court fees must be paid by credit card or via a fee account.
Help with fees
If needing help with fees please contact the court.
Amending claim forms and incorrect filing
It is possible to submit an amended claim form to the court through CE-File. If you are in any doubt or would like some guidance contact the court. Once court staff approve the claim a case number will be created and you will be notified of it in CE-File and via email.
Where a document is accidentally filed on the wrong file, the person who filed the document will need to contact the court for assistance as soon as possible.
If papers are confidential, on the ‘Filing Information’ page, click on the arrow by ‘Confidential Reason’ and select from the options either Classified, Information or Other. On receipt, the court will review your request for your documents to be confidential. If accepted then the document/case will be highlighted in red. This confirms that the document/case is confidential. This does not replace the need to make an application.
Turning off email alerts
If you are getting too many emails from CE-File you can turn them off by clicking on the drop down menu under your name in the top right-hand corner of the screen, select ‘My Account’, select ‘Application Notification’ next to the ‘Notification Type’, then click save.
If your account is locked, you must wait 2 minutes for the account to unlock before you can log back into the system again, or you can reset your password from the login screen.
CE-File allows registered users to file documents 24 hours a day, including weekends and bank holidays. This will enable claim forms to be issued and documents to be filed in electronic format out of normal court office opening hours.
The only exceptions are:
- during planned periods of system maintenance and upgrades when CE-File will not be available.
- in the event of unplanned periods during which CE- File will not be available, for example, due to a system failure or power outage.
- certain Insolvency documents which, if filed after 4.30pm, will be classed as filed the next working day.
It is the responsibility of the person filing the case to inform the court that the filing is urgent. When an urgent application is filed, the filing party will need to upload a letter with the document outlining the reason(s) why a case must be dealt with urgently. The filing party must also place a comment in the ‘Comments’ field stating that the filing is urgent.
Filing times and tracking progress
The court will aim to process work received as soon as possible. Once your files have been accepted by the court, you can monitor the progress of your cases and see the sealed documents by searching for them via the CE-File system.
There are a number of reasons why papers may be rejected. It is usually that the form is has been completed incorrectly, scanned incorrectly, the incorrect fee has been paid or the correct supporting application has not been sent. If your file is rejected and resubmitted the next day it will be sealed with the date you resubmitted the document. Contact the court if this happens.
Support and enquiries
If you have a query regarding CE-File then please contact the court on 0207 947 6725.
Published: 10 March 2017