BFPO services guide
How to use the British Forces Post Office, claim compensation and use the Enduring families free mail service (EFFMS).
Follow our short guide to find out how to send mail with the British Forces Post Office (BFPO).
Announcements
Update for sending BFPO mail
In January 2023, BFPO informed customers of important changes when sending mail and parcels via the BFPO system to EU member states. In this message we highlighted the importance that all BFPO mail should always be properly and clearly addressed, using a printed label or written in block capitals showing both sender name and address as well as recipient name and address. We also highlighted that all BFPO mail must always have a fully completed custom declaration attached to your small packet or parcel.
Additionally, we introduced the requirement to include Harmonised System codes (HS codes) as part of the customs declaration process. Commercial suppliers should already be including HS codes as part of their customs declarations. It is not clear yet whether HS codes will be mandatory for private items posted over a Post Office counter, and BFPO will update private customers once this position becomes clear. In the meantime, customers can access guidance on sending mail overseas, how to complete customs declarations, making best use of gift allowance and how to access HS codes by clicking the link below:
https://personal.help.royalmail.com/app/answers/detail/a_id/106
It’s important to consider that these changes will apply to all UK business or private customers who send mail to EU destinations. BFPO also anticipate that these changes will be introduced more generally in other global regions in the future, as mail distribution becomes more automated and internationally aligned.
To assist BFPO customers through this transitional period, we are not making any changes to our mail acceptance process at this time, and we will continue to guide customers through this process and take a phased approach, should any change become necessary.
Important changes for sending BFPO mail and parcels from 1 March 2023
The European Union (EU) is strengthening safety and security at customs through a large-scale information system called Import Control System 2 (ICS2) on 1 March 2023.
All goods being shipped into or transiting through EU countries or Northern Ireland, Norway and Switzerland by air must include a minimum six-digit Harmonised System (HS) code and an accurate description for each item in the shipment. These rules will apply to all goods except documents regardless of value.
Staff at BFPO Northolt will be required to capture all data and provide precise consignment contents data to our mail conveyance partners to facilitate onward movement. Declarations made in full. Please note that all BFPO mail requires a customs declaration, and no destinations are exempt.
What does the sender need to provide?
The following information must be clearly stated on all small packet/parcel mail:
- Sender/Return Address in full – full name must be used and not for example ‘from Gran’ or ‘the Smiths’.
- Recipient name and address in full, destination in full – do not use any country locations as these can result in items being processed wrongly within the UK mail system.
- Address label – printed or BLOCK capitals only – this will help to avoid delays.
- Customs declarations – customers must clearly declare all contents list each item with the number of pieces and values then sign the declaration.
- Harmonised System (HS) Commodity Codes – BFPO is seeking further clarity on the requirement to provide this detail for packages and mail posted over a UK Post Office counter and will provide further updates.
BFPO customers are responsible for ensuring the new regulations are followed, and failure to comply could result in items being seized and subjected to additional VAT/clearance charges prior to release by local customs authorities. In extreme cases, it could also lead to your parcels being returned or destroyed.
Badly addressed items could also be subject to delay at BFPO, if items cannot be processed via our automated systems and require manual data input.
2022 Third-party industrial action
BFPO Customers should consider that there are a number of potential industrial action strikes days announced by unions/staff working in parts of the UK Mail Sector. If strike action does take place, subsequently the services provided to BFPO customers will be disrupted and will result in delays to mail transit and may impact the overall delivery timeframes.
BFPO customers are advised to plan ahead, especially for Christmas/birthday items and allow additional mail transit time for time sensitive items. BFPO will continue to notify and advise customers of any future industrial action and its impact and customers. Further announcements and updates will be posted on BFPO GOV.UK webpages and social media channels.
2022 Price changes
From the 4 April, BFPO stamp prices, weight and size limits will change. The poster below provides the new prices coming into effect from April and the new size restrictions for mail items posted via a Post Office Counter.
2021 Importing and Exporting Regulations
BFPO Customers are reminded that from 4 May 2021, BFPO will no longer be accepting mail items intended for export to overseas BFPO locations, which do not comply with current International Mail Import/Export Regulations. These mail items will either be refused at point of direct delivery at BFPO Northolt site or returned at the first opportunity back into the Royal Mail system. Please note, BFPO do not offer a guaranteed timed service and hold no liability for items which are perishable, out of date or unusable at the point of receipt.
Family and friends of UK defence personnel and their dependants serving overseas, who post private mail items via UK Post Office Counters should note, that you should always be required to complete a customs declaration for private parcels destined for BFPO addresses overseas. Completion of customs declaration forms should be as accurate as possible and must include as a bare minimum, all contents, value and a valid signature. These details are important to ensure local customs authorities in the country of destination can assess your parcel contents and clear items for delivery as efficiently as possible.
BFPO continue to thank all customers for their patience, support and understanding and rest assured BFPO are working tirelessly to get back to business as usual, as quickly as possible.
Changes to UK and international law will affect how mail and parcels will be cleared in the future and these new laws, which are driven by aviation security and fiscal requirements, will be getting much stricter throughout 2021. These changes start to be introduced as the UK/EU transition period ends and from 1 January 2021, parcels posted to/from BFPO customers located in EU/UK will require either a Royal Mail Customs Notification 22 (CN22), Customs Notification 23 (CN23) or Parcelforce Customs Pack (CP72) and Electronic Customs Data (ECD). Please note, that it is the senders responsibility to ensure that the new regulations are followed and failure to comply could result in items being seized and subjected to additional VAT/clearance charges prior to release by local customs authorities. In extreme cases, it could also lead to your parcels being returned or destroyed.
Ordering Online Goods for BFPO Overseas Addresses (including the EU)
New customs declaration procedures (CN22/CN23/CP72/ECD) will need to be completed by the seller/sender for products destined for overseas BFPO locations. Ordering/sending customers should have the opportunity to either pay VAT/clearance charges (if applicable) up front or opt for these charges to be paid by the recipient under local country arrangements. Additionally, from March 2021, there will be a requirement to supply ICS2 EU customs pre-arrival data which will be linked to your parcel and new mail VAT processes are scheduled for introduction in July. Further BFPO announcements will follow.
Posting Items at a Post Office Counter
When sending items to overseas BFPO addresses, you will be required to complete customs declarations forms in more detail than before, and in particular ensuring that exact contents and value are shown. Your local Post Office Counter staff will be able to take you through this process.
Customer Responsibility
Please note, that BFPO, who act solely as the shipping agent, have no responsibility or influence in customs matters and this responsibility rests with the sender or the selling/sending company.
Official Guidance on Mail Import/Export:
Age verification knives and blades
The Offensive Weapons Act 2019 (OWA) prohibits the online sale and delivery of blades to people under 18 years of age. Under the OWA, both the vendor and the courier company will, in certain circumstances, be criminally liable if bladed items are delivered into the hands of an individual who is under 18 years old.
Customers should note the following:
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The Parcelforce Age Verification Service is not available to BFPO customers. Further details can be found on the Parcelforce website.
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Royal Mail has updated its prohibited and restricted advice to customers and has added Age Verification items to the prohibited list for BFPO customers.
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Due to these prohibitions bladed products can no longer be sent to or from a BFPO address.
International driving licences
For enquiries about International Driving Licences, visit the DVLA website.
Advice for customers buying goods by mail order and online
BFPO has become aware that some customers based overseas are purchasing valuable items without ensuring that adequate compensation (insurance cover) for the item has been purchased at the same time.
Please note that it is entirely the customer’s responsibility to ensure that an item has adequate compensation cover when purchasing items that will be sent through the postal and BFPO system.
If the company will not offer additional compensation cover for your item, we advise careful consideration before placing an order with them and that you give further consideration to purchasing instead from a company that does.
It is especially important to ensure that items are adequately insured when buying from small marketplace sellers (for example, EBay, Gumtree, Spock ).
It’s worth remembering that couriers used to deliver goods will not know the value of your parcel and will not allow for additional compensation unless the individual or seller requests this. You should check with the supplier that they are using a service that offers the right level of compensation for your purchase.
As the individual placing your order, it is your responsibility to make sure your purchase is adequately covered should loss or damage occur.
Please note that BFPO cannot pay full compensation for damage or loss should your item not be covered for its full value. We strongly recommend using Royal Mail Special Delivery for expensive purchases, which offers several levels of compensation and comes with a full track and trace capability.
See full details in our Customer Service, Compensation and Commercial Mail Service sections.
Christmas 2022 – Mail Service Update:
As Christmas approaches, BFPO would like to announce the latest recommend posting dates for Christmas 2022 Christmas families free mail service (CFFMS).
latest recommend posting dates for Christmas 2022 Christmas families free mail service
All BFPO customers should ensure mail items sent are compliant to the following requirements:
- Mail items should be posted as early as possible to avoid disappointment of any delays.
- All mail items must have a customs declaration form attached.
- All mail must items have a full return address.
All non-complaint items received are eligible to be returned to the sender, if an address is provided on the item or may be disposed of and classified as ‘undeliverable’.
It is important that all customers understand that due to potential third-party industrial actions, any planned strikes will disrupt the mail service provided to BFPO and will cause transit delays. BFPO would like to remind customers:
- BFPO do not offer a guaranteed timed service and hold no liability for items which are perishable, out of date or unusable at the point of receipt.
- Are unable to advise customers regarding mail import/export tax regulation.
- Are unable to influence local customs process.
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Hold no liability for return/disposal of non-compliant mail items received without customs declarations. Customers are also reminded that BFPO:
- Do not offer a guaranteed timed service and hold no liability for items which are perishable, out of date or unusable at the point of receipt.
- Are unable to advise customers regarding mail import/export tax regulation.
- Are unable to influence local customs process.
- Hold no liability for return/disposal of non-compliant mail items received without customs declarations.
BFPO customer services
Whilst the vast majority of customers will receive an excellent service and customer experience occasionally things go wrong and mail becomes lost or damaged.
To minimise the risk customers are advised to ensure the following:
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use the correct full address, include the unit and sub unit, BFPO receives many letters and parcels with only a name and BFPO number; it may be impossible to locate the correct recipient especially in larger garrisons without the unit details; ensure that third parties have the full address and use it especially when internet shopping with commercial companies
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BFPO mail may endure a long journey to reach its destination especially in remote areas of the world and mail may pass through several organisations for example, airport cargo handlers and foreign mail administrations; senders of mail should use good quality packaging sufficient to withstand rough handling
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the main cause of damage to contents is when the tops of plastic containers open in transit covering contents in liquid or gel. The main cause of this is shower gels. BFPO has to deal with several of these daily. Customers are advised to send these with screw caps or if not feasible secure the cap with adhesive tape to prevent opening in transit
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include the senders address preferably on the reverse in order that the mail can be returned if we are unable to deliver it.
If your mail has not arrived within 30 working days then initially:
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at a BFPO Location contact the Forces Post Office staff who will advise what course of action to take and assist with compiling claim forms, ensuring that the necessary evidence is attached to the claims form
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in the UK collect a claim form from your local Post Office and once complete ensure that the necessary evidence is attached to the claims form
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normally the sender of the mail should initiate claims for lost mail and the recipient for damaged mail
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for goods purchased from commercial companies (mail order/on-line shopping) the commercial company holds the contract with BFPO and has to initiate the claims procedure; customers must contact the company to initiate the process
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ensure you have the correct amount of compensation for the value of the goods being sent, basic cover included in the postage cost is for Royal Mail a maximum of £20 per mail item and Parcelforce £100 per mail item; if your goods are valued in excess of these amounts purchase the extra compensation or you will not recover the full cost.
Compensation services
Letters and small parcels
There is no fee is payable in addition to postage. Compensation up to a maximum of £20 may be paid where it can be shown that a letter was damaged or lost while in the custody of either Royal Mail or the British Forces Postal Service. Customers should obtain a Certificate of Posting and retain evidence of the value of goods, which must be produced in the event of a claim for loss or damage.
Royal Mail Signed For (formerly Recorded delivery)
This service is available for all letter services (air and surface letters, small parcels and printed papers) to the UK, plus to and from BFPO numbered addresses. Prices start from £1.90. The maximum compensation that can be claimed is £50 for loss or damage, where there is evidence of the value of the contents.
Special delivery (not by surface mail)
This service provides a signature on delivery and compensation cover for valuables. There are six weight steps for the sending of ‘Special Delivery’ to BFPO. These are shown in the tables below. The maximum weight that can be sent is 20 kilogram, subject to the restrictions each BFPO number.
Customers may use their own envelope, but items containing money or jewellery must be sent using the Royal Mail special delivery prepaid envelopes if compensation cover for loss or damage is to apply. Special delivery does not provide timed delivery, telephone confirmation of delivery or compensation for delay or consequential loss. See table below for compensation available and the cost of the service, including postage.
Assess the cost of special delivery
The table below shows the cost for the service according to weight, including postage. Customers should affix the correct postage to the item.
| Weight (Max) | Cover to £500* |
|---|---|
| 100 g | £6.85 |
| 500 g | £7.65 |
| 1 kg | £8.95 |
| 2 kg | £11.15 |
| 10 kg | £26.75 |
| 20 kg | £41.35 |
Additional cover can be purchased up to £2,500 at the time of posting.
*Prices effective from 1January 2021.
International signed for
This service is available for airmail and surface mail letters, small parcels and printed papers up to 2kg, and is available to all International destinations. Prices start from £6.85 and compensation of up to £50 is available if your ‘International Signed for’ item is lost or damaged. Further compensation is available for £2.50 and gives compensation up to £250 (depending on the country).
BFPO Worldwide parcels
Compensation for the loss of or damage to parcels up to £100 per parcel is included in the price charged for the BFPO Worldwide service. For the fees shown below, customers may increase this cover up to a maximum of £2,500 per parcel.
| Level | Additional Total Cover | Cost* |
|---|---|---|
| 1 | £200 | £1.80 |
| 2 | £300 | £6.30 |
| 3 | £400 | £10.80 |
| 4 | £500 | £15.30 |
Every subsequent £100 of cover will add £4.50 to the cost of the service.
Compensation is subject to conditions and certain exclusions. If you have any questions, please contact the Parcelforce Worldwide Enquiry Centre on 08448 00 44 66 or the BFPO Enquiries Team on 03457 69 79 78.
*Prices effective from 25 March 2019.
Parcels over 2kg and up to 30kg leaving the EU are delivered by Parcelforce. You must include a form PFU 509/CP72 with these, which can be obtained from your local Post Office. Business Commercial customers will be supplied with relevant documentation.
Online postage
Customers are reminded that the Royal Mail online postage services including Click and Drop are not available from a BFPO location to the UK or international destinations. Online postage is a UK-only service and BFPO cannot support/offer this service. Acceptance of these items into the BFPO system does not allow us to provide an assured service to the customer in respect of delivery timelines, proof of postage, tracking and potentially compensation in the event of non-delivery.
Customers should also note that BFPO will not facilitate any claims for loss or damage for items which are wrongly accepted by unit postal staff in Limited Service locations and overseas Forces Post Office staff have been instructed not to accept these items.
Enduring families free mail service (EFFMS)
Enduring families free mail service (EFFMS)
The MOD Enduring Families Free Mail Service (EFFMS) has been authorised for Ops and HM ships in support. This service will operate until further notice.
Families and friends in the UK and at BFPOs can send packets up to 2 kg in weight, free of charge, to military and entitled civilian personnel only on the below operations and HM ships in support.
Essential information
Packets are limited to 2 kg in weight.
Size limits: Minimum one surface at least 90 mm x 140 mm. Maximum length + depth + width = 900 mm width greatest single dimension not more than 600 mm.
Only relatives and friends within the UK or at BFPO addresses can send packets to named Service personnel and MOD deployed civilians only, in authorised operational areas.
The following items should not be sent (please also check ‘mail prohibitions’):
- aerosols: prohibited by the BFPO mail network, eg hairspray, deodorant
- perishable goods: foods like fruit and meat
- fragile Items: glass
- magazines containing images that might offend the cultural values of host nations, even if they are widely available in the UK, eg ‘top shelf’ magazines.
Alcohol: Booze and bullets do not mix! The consumption of alcohol on operations is strictly controlled and the sending of alcoholic drinks in parcels sent under the MoD funded Enduring Families Free Mail Service is forbidden. Welfare parcels sent to operational addresses are not to include alcohol of any strength. Following screening at BFPO any parcels thought to contain alcohol will have a sticker identifying them applied. Controlled delivery of such parcels will enable checks in Theatre leading to confiscation or where incidences represent blatant contravention of local standing orders it could render the recipient liable for disciplinary action.
Customers posting items under the The MOD enduring families free mail service must ensure that these items are physically handed over to a counter clerk at a UK Post Office or BFPO overseas.
NB: This service is one-way only from the UK/BFPOs to Operational BFPOs or HM ships in support.
Addressing your ‘MOD enduring families free mail service’ items
Service Number, Rank, Name
Unit/Regiment
Operation Name
BFPO number
Please be advised that town or country must not be included in the address.
BFPOs included in the MOD enduring families free mail service
See our list of British Forces Post Offices (BFPOs) and ships who are entitled to the enduring families free mail service (EFFMS),
Special delivery
If you wish to send an item using the Royal Mail special delivery service, please note that the The MOD enduring families free mail service does not apply, and full postage rates will need to be affixed to the item.
Restricted and prohibited items
Read the for a comprehensive list of items you can’t send, or that there are restrictions on sending.
Commercial mail
Commercial mail is mailed items that are sent through the HQ BFPO mail system by a UK based commercial operator in response to an order placed by an authorised individual.
Ordering goods through the BFPO Commercial Mail system
The following individuals can use the system:
- British forces personnel
- entitled civilians
- dependants of the above.
These ‘end customers’ based at a BFPO address, can arrange to receive goods via a UK based Commercial Operator, which is categorised by BFPO (the Authority) as ‘Commercial Mail’ (also known as ‘Commercial Receipts’). Family and friends (living in the UK) of the above can also arrange for ‘Commercial Mail’ to be received by end customers. For example, end customers based at a BFPO address, or family and friends (living in the UK), will directly contact a mail order or catalogue company, possibly via the Internet, to place an order for goods for delivery to a BFPO address.
Check the commercial contracts list of companies already in direct contract with HQ BFPO under the ‘Commercial Mail’ process.
All potential users of the BFPO Commercial Mail system are strongly advised to read both the disclaimer and additional information.
Disclaimer:
The Authority does not endorse any company that appears on the BFPO Commercial Contracts List, in any way whatsoever, including any product(s) or service(s) they offer.
Individuals who make use of these companies do so entirely at their own risk.
Individuals are to be aware that there may be other companies, not appearing on the BFPO Commercial Contracts List, who may be able to offer the same, or similar product(s) or service(s).
Should you choose to order from a company not appearing on the BFPO Commercial Contracts List, they will be required to adhere to one of the following processes;
Once a company has received an order from an Authorised Individual, they can despatch articles of Commercial Mail to End Customers at worldwide BFPO locations, via the HQ BFPO Northolt Commercial Mail (CM) System, by following one of the four following options:
- Companies who foresee a potential ‘one off’, or infrequent use of the BFPO CM System can either;
a. Physically post the article at a Post Office and pay the appropriate (HM forces) postage rate (note: using either Royal Mail documentation (CN22/23) or ParcelForce Worldwide PFU 509 despatch pack). Payment for this method allows for both the shipment to HQ BFPO Northolt and the onward shipment to the BFPO End Customer, with no additional requirement for a direct CM Contract with BFPO, or any extra costs incurred.
or
b. Use the arrangement BFPO has with Parcelforce Worldwide*, named the ‘One Stop Shop’ Process. Under this process, Companies contract directly with ParcelForce Worldwide (see below for contact details), who, in turn, are in direct CM Contract with BFPO. Payment for this method also allows for both the shipment to HQ BFPO Northolt and the onward shipment to the BFPO End Customer, with no additional requirement for a direct CM Contract with BFPO, or any extra costs incurred.
Many Companies are already in direct contract with ParcelForce for collections of goods direct from their premises for addresses in the UK mainland only. This does not allow for the correct documentation or onward shipment (and extra cost) for despatch from HQ BFPO Northolt to the BFPO End Customer. We recommend that you speak to your Parcelforce representative for further information.
or
c. Use any CM Contract BFPO may have with other Courier Companies who have chosen to be in direct CM Contract with BFPO. Under this process, companies contract directly with the courier company on the list who, in turn, is in direct CM Contract with BFPO. Payment for this method is made direct to the courier company, who are themselves invoiced by BFPO. This allows for both the shipment to HQ BFPO Northolt and the onward shipment to the BFPO End Customer, with no additional requirement for a direct CM Contract with BFPO, or any extra costs incurred.
- Companies who foresee potential frequent use of the BFPO CM System enter into a CM Contract directly with BFPO Commercial (see below for contact details), for the onward shipment by BFPO to the BFPO End Customer, with prior use of either your company’s own transport or a carrier of your company’s choice for the inland journey to deliver articles to HQ BFPO Northolt.
Additional Information
All potential users of the HQ BFPO Commercial Mail System must read the rules on mail prohibitions and restrictions.
Adhere without exclusion to the weight and size restrictions that apply to ‘Commercial Mail’.
Note that articles outside of these maximum weight and size restrictions will be refused upon entry at the HQ BFPO Commercial Mail reception desk.
Note that Purchase Order numbers cannot be accommodated under the electronic Invoicing process that supports the automated BFPO Commercial Mail System and will therefore not appear on any invoice issued by the Defence Business Service, Liverpool
Note that HQ BFPO will not enter into any compensation arrangements with, or make any direct compensation payments to, any third party who use a company that is itself already in direct Commercial Mail Contract with BFPO to despatch their articles to HQ BFPO Northolt and beyond, to end BFPO addresses overseas. BFPO’s responsibility and authority remains within the Commercial Mail Contract with the Company in possession of a Commercial Mail Contract with HQ BFPO only. Any arrangement between the third party and the company in possession of a ‘Commercial Mail’ contract with BFPO, regarding the despatch of the third party’s articles to HQ BFPO Northolt and beyond, is entirely the concern of those two parties only. HQ BFPO bears no responsibility, authority or commitment in that relationship, as its contractual relationship is with the Company in possession of a ‘Commercial Mail’ Contract with HQ BFPO only
Note that BFPO offers a very limited service for items destined for 5000 series BFPO numbers, one that does not offer any delivery guarantees or compensation coverage. This is due to the fact that once items have reached HQ BFPO for processing, they are then passed to a separate, 3rd party for subsequent processing and distribution, who operate very strict controls on mail volume allocations and types of items allowed. This places the items totally outside of BFPO’s control, therefore no assurance as to final delivery timeframes can be given and BFPO does not accept liability for compensation in the event of any item(s) going missing. Should the 3rd party, for whatever reason, refuse to accept any item upon presentation by HQ BFPO, then the Sender shall be notified by BFPO and be responsible for its collection from BFPO, or, BFPO will return the item back to the sender, at the senders cost (the 3rd party, responsible for onward processing and distribution, may be contacted on 01908 852222 - Option 3).
Contacts
For enquiries connected with an individual article or despatch, please contact:
BFPO Enquiries
HQ BFPO
West End Road
Ruislip
HA4 6DQ
Telephone: 0208 589 3450
Fax: 0208 589 3291
For details regarding a direct Commercial Receipts Contract with BFPO and all other contractual enquiries only, please contact:
Commercial Manager 4
BFPO Commercial
HQ BFPO
West End Road
Ruislip
HA4 6DQ
Tel: 0208 589 3277
Fax: 0208 589 3454
Email: desbfpo-enquiries@mod.gov.uk
For ‘one stop shop’ process enquiries, please contact:
Contract Manager
ParcelForce Worldwide
Lytham House
25 Caldecotte Lake Drive
Caldecotte
Milton Keynes
MK7 8LE
Tel: 03448 00 44 66
Contact us
If you need to contact us:
Telephone 03457 69 79 78 (calls are charged at local rate in the UK)
Alternative 020 8589 3450 Civil, 94676 3450 Military
Fax 020 8589 3309
E-Mail: desbfpo-enquiries@mod.gov.uk
Or write to
BFPO Enquiries
HQ BFPO
West End Road
Ruislip
HA4 6DQ
Other ways to get support
BFPO is also on:
Related information
Last updated 16 February 2023 + show all updates
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Added an an update for sending BFPO mail under 'Announcements'.
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Added information on changes for sending BFPO mail & parcels from 1 March 2023 under 'Announcements'.
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'Christmas 2022 – Mail Service Update' updated.
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'Announcements' section updated and '2022 third-party industrial action' and '2022 price changes' added.
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Added: information under heading 'announcements' and BFPO Stamp Price Poster.
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Added: Christmas 2021 – Mail Services Update
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Added content under new heading: 'Online postage'.
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Updated information under 'Announcements' heading.
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Updated information under headings: Assess the cost of special delivery and International signed for.
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Updated heading: BFPO Mail Services.
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Updated BFPO Mail Services heading under 'Announcements'.
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Updated content under BFPO Mail Services heading.
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Added content under new heading: 'BFPO Mail Services'.
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Added new content to the main page under the heading: BFPO Mail Services Private Mail and updated a heading to: 2021 Importing and Exporting Regulations.
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Added new information under the heading: BFPO Mail Services.
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Updated: the age verification knives and blades announcement.
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Added a new announcement entitled BFPO Mail Services. Also removed the Christmas announcement and the announcement dated 11 September.
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Added new information under the 'Announcements' heading about changes that will take place on 1 January 2021.
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Updated the BFPO last recommended posting dates for Christmas 2020: BFPO 276 was removed.
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Added the BFPO Christmas posting updates under the 'Announcements' heading.
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Added BFPO Service Update, 16 Jul 2020.
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Added BFPO service update as at 9 July 2020.
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Updated the information about the BFPO Service as at 2 July 2020.
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Updated the information about the BFPO Service as at 25 June 2020.
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Updated the BFPO Service update as at 19 June 2020.
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Added a service update for 12 June 2020.
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Updated the BFPO service update as of 4 June 2020.
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Added the latest BFPO Service update as at 28 May 2020.
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Added the BFPO Service update as at 21 May 2020 under the 'Announcements' heading.
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Updated the BFPO service update as of the 14 May 2020.
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Updated the BFPO service update during the Coronavirus as at 7 May 2020.
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Updated the wording under the 'Announcements' section about the ongoing Coronavirus crisis and the effect on BFPO Service.
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BFPO service update as at 23 April 2020.
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Updated the BFPO service update during COVID-19 under the 'Announcements' heading.
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Added the BFPO Coronavirus update for 9 April 2020.
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Updated the announcement section with the 'BFPO Service Update as at 3 April 2020'.
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Updated the Coronavirus update as at 27 March 2020.
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Added the BFPO Service update under the 'Announcements' heading as at March 2020.
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Updated the 'Coronavirus update to customers' announcement.
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Added a notice about the Coronavirus advice to customers under the 'announcement' heading.
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Changes to costing and prices added.
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Removal of Christmas 2019 announcement and attachments.
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Added BFPO recommended posting dates for Christmas 2019.
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Updated the announcement section of the web page.
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Updated the compensation services section with the latest information.
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Removed Christmas postage dates.
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Added updated BFPO prohibited and restricted items guidelines (retail customers).
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Added information on the Withdrawal of the British Forces Post Office Track and Trace app.
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Added section on International Driving Licences.
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Added Keeping in touch using the British Forces Post Office booklet.
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Removed out of date announcements.
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Added announcement for BFPO Christmas Photo Challenge.
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Added information about the new posting dates for Christmas 2018.
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Updated contact details.
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Added new content under the 'Announcements' section on the front page.
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Updated the BFPO restricted and prohibited items guidelines.
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Updated content to reflect the Annual price review updates.
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Removed out of date announcements.
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Added information about recommended posting dates for Christmas 2017.
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Added announcement: MOD launches INtouch following the end of the e-bluey service
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Added link to BFPOs included in the MOD enduring families free mail service list.
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Updated MOD enduring families free mail service and Forces Free Air Letters (FFALs).
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e-bluey cessation announcement added
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Updated EFFMS section.
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Updated BFPO numbers for MOD enduring families free mail service and Forces Free Air Letters.
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Added announcement about Samsung Galaxy Note 7 and Hoverboards.
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Added updated EFFMS list.
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Updated BFPO Worldwide parcels section
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Added announcement about Christmas 2016 last dates for posting.
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Added updated EFFMS list.
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Updated EFFMS list.
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Added updated EFFMS list of BFPOs and ships entitled to this service.
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Updated about Enduring families free mail service (EFFMS) information.
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Updated EFFMS Ops to change status for Op Silvan: BFPO 48. Updated EFFMS ships to change status for HMS Portland: BFPO 361 (Ongoing), RFA Cardigan Bay: BFPO 436 (Ongoing - 05/07/16), RFA Lyme Bay: BFPO 447 (Ongoing). Added BFPO numbers to FFALS list 381, 432. Added 381, 432
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Updated the EFFMS Ops, EFFMS ships and Forces Free Air Letters (FFALs).
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Added announcement about the ebluey service.
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Added updated EFFMS list and a link to the short guide to how to send mail.
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Updated BFPO addresses for Forces Free Air Letters and the MOD enduring families free mail service.
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Updated Letters and parcels prices.
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Removed breakdown in the telephone communications announcement.
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Updated information on MOD enduring families free mail service and Forces Free Air Letters.
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Updated EFFMS and FFALS list and updated HM forces parcel size and weight limits.
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Added announcement about a breakdown in the Telephone Communications at BFPO Northolt.
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Removed RFA Mounts Bay: BFPO 448 from the Enduring Free Mail Service.
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Updated BFPO list and Forces Free Air Letters (FFALs) list.
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Updated the BFPO list and the FFAL list.
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Added announcement for BFPO last dates of posting.
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Removed telephone announcements.
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Updated EFFMS and FFAL list.
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Updated EFFMS and FFAL list dated 1 October 2015.
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Updated one stop shop contact details.
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Added new announcement.
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Updated the BFPOs list and FFALs and amended the enduring families free mail service (EFFMS) introductory paragraphs.
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Updated EFMS and FFAL lists.
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Updated both MOD enduring families free mail service and Forces Free Air Letters (FFALs) information.
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Updated Enduring Families Free Mail Service (EFFMS), Forces Free Letters (FFALs) lists.
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Updated the BFPO and FFAL's listing.
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Removed one announcement and added new one regarding BFPO system.
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Updated the sections 'BFPOs included in the MOD enduring families free mail service' and 'Forces Free Air Letters (FFALs)'.
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Updated the Enduring Families Free Mail Service BFPOs listing and Forces Free Air Letters BFPO address.
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Updated latest version of the MOD enduring families free mail service (EFFMS) and Forces Free Air Letters (FFALs) list.
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Updated prices of letters under letters and parcels.
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Updated Enduring families free mail service (EFFMS) and Forces Free Air Letters (FFALs).
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Removed christmas posting announcement and christmas video
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Updated Op names.
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Removed old announcement.
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Updated EFFMS and FFAL list.
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Added a new announcement.
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Added new announcement Sierra Leone: Op Gritlock.
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Updated the 'BFPOs included in the MOD enduring families free mail service' and 'Forces Free Air Letters (FFALs)' sections of the guide.
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Added new announcement about 'Mail to UK personnel in Sierra Leone fighting Ebola'.
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Added unsolicited mail announcement and poster and removed Track and Trace issue announcement.
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Updated information about the 'BFPOs included in the MOD enduring families free mail service’, ‘Forces Free Air Letters (FFALs)’ and 'HM Forces parcel size and weight limits’.
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Added in Announcements section.
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Updated BFPO and FFALs list.
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Updated EFFMS and FFAL list.
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Updated BFPO list and Forces Free Air Letters (FFALs).
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Updated information on 'Restricted and prohibited items'.
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Updated BFPO list and FFAL list.
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Updated the BFPOs list authorised to receive items and the Forces Free Air Letters (FFALs) BFPO addresses.
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Updated BFPOs included in the MOD enduring families free mail service and Forces Free Air Letters (FFALs).
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Updated the BPFO numbers in the MOD enduring families free mail service.
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Added two new paragraphs 'BFPO enquiries'.
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Removed 'BFPO Parcelforce Worldwide services for HM Forces parcel size options' as this is no longer accurate.
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Updates to telephone numnbers and to section: HM forces parcel size and weight limits
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Updated the BFPO lists under the MOD enduring families free mail service (EFFMS) and Forces Free Air Letters (FFALs) sections.
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Updated the BFPOs included in the MOD enduring families free mail service (EFFMS) and the Forces Free Air Letters (FFALs) BFPO addresses.
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Added documents for letter, small parcels, medium parcels, BFPO Parcelforce Worldwide parcel sizes.
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Updated "What it costs by weight, Compensation services, Royal Mail Signed for, Special delivery, International Signed for and Sending tablets/iPads sections.
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Updated Enduring families free mail service (EFFMS) and FFAL (Forces Free Air Letters) list. Updated Compensation services and BFPO worldwide parcels.
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Updated BFPO numbers in the MOD enduring families free mail service and Forces Free Air Letters (FFALs).
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Updated BFPOs numbers in the MOD enduring families free mail service.
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Updated with new announcement regarding online postage
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Deleted Christmas 2013 announcement
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Updated Forces Free Air Letters (FFALs) list numbers.
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Updated the BFPOs included in the MOD enduring families free mail service.
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Updated information under section "BFPOs included in the MOD enduring families free mail service"
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Updated a bullet point under "Dangerous Goods" and "Exceptions" under "Small parcels".
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Updated to provide details on last dates for posting BFPO mail to ensure it reaches its destination in time for Christmas 2013
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Added announcement to BFPO mobile app section as update to app has been released.
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Updated section "Essential Information" has amended paragraph of text for Alcohol.
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Updated Forces Free Air Letters (FFALs) section
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Updated Forces Free Air Letters (FFALs) section
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Updated BFPOs included in the Enduring Free Mail Service BFPO numbers
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Updated App information and HM forces parcel size and weight limits.
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Updated paragraph for City Link
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Updated the Forces Free Air Letters (FFALs) section
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Important information section added
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Sending letters and packets with bfpo update
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Updated enduring free mail service and dangerous goods information.
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Updated "BFPOs included in the Enduring Free Mail Service" to include and added information regarding Christmas 2012 opening times for BFPO enquiries.
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First published.