We develop and maintain relations between the UK and Chile.

Our work covers a range of issues including providing commercial, consular, press and general information services.

Check our Embassy and Consulate opening hours.

Services for British nationals

Urgent assistance

If you’re in Chile and you urgently need help (eg if you’ve been attacked, arrested or lost your passport), call our 24-hour helpline number on +562 2370 4100.

If you’re in the UK and concerned about a British national in Chile, call 020 7008 1500.

Get or renew a passport

The British Embassy can’t help with passport enquiries. Contact Her Majesty’s Passport Office if you need help.

If you can’t get a new or replacement passport in time to travel, you may be able to get an Emergency Travel Document.

Get an emergency travel document

You can apply for an emergency travel document if you’re abroad and your passport has been lost or stolen, damaged or expired, and you can’t get a new or replacement passport in time to travel.

If you are due to travel in the next 24 hours, contact us as soon as possible.

You will need to get a police report if your passport was lost or stolen before we can issue an ETD. You can get a police report by visiting the nearest police station. Please bring the copy of the police report issued or the paper confirming you have reported it.

Apply online for an emergency travel document if you:

  • are over 16 years old and
  • are a British citizen and
  • have previously owned a British passport

Contact us to apply for an emergency travel document if you are:

  • over 16 years old but have not owned a British passport before or
  • not a British citizen or
  • applying for a child under 16 years old

Once you have contacted us, you will be advised to book an appointment for an emergency travel document at British Embassy Santiago.

Travel advice: for information and advice on travelling to Chile see travel advice for Chile

Get a visa

The British embassy can’t help with visa enquiries.

If you’re not a British national, you may need a visa to travel to the UK. Check if you need a UK visa.

If you’re a British national travelling abroad and need to apply for a visa to visit a particular country or check if you need a visa, see the entry requirements on our foreign travel advice for the country you want to visit.

For more information on visas, see UK visas and immigration.

Marriage and civil partnerships

We can issue affirmations of marital status and can perform same sex marriages for British nationals. For information on getting married in Chile, see getting married abroad.

Register a birth or death

Find out how to register a birth or register a death in Chile. You can’t register a birth or death at the embassy or our consulates.

Bereavement support

If the death occurred in Chile and you’re still in the country, contact us.

If you’re in the UK and hear of the death of a relative from a third party, you should contact the Foreign and Commonwealth Office on 020 7008 1500.

Read our guidance on coping with death abroad.

Support if you’ve been arrested

We’ll do all we can to contact you within 24 hours of being told that you’ve been detained or arrested and will give you a prisoner pack with information for British prisoners in Chile. We cannot get you out of prison, prevent the local authorities from deporting you after your prison sentence, or interfere in criminal or civil court proceedings.

Notarial and documentary services

We may be able to offer notarial services, including; administer an oath, affirmation or affidavit; Make a certified copy of British passports and Home Office registration/naturalisation certificates. See the full list of notarial and documentary services we provide.

Legalisation services

The British Consulate in Santiago provides legalisation services. Read our notarial and documentary services page for more information on legalisation.

Ask the UK government to get a UK document legalised.

Local service providers

Use our lists of local suppliers and services if you need help in Chile. Please note that inclusion in these lists does not constitute official endorsement by the British embassy or the UK government.

How else we can help

In addition to the services listed above we can also:

  • provide information about transferring funds
  • provide appropriate help if you have suffered rape or serious assault, are a victim of other crime, or are in hospital
  • help people with mental illness
  • offer support and help in a range of other cases, such as child abductions, missing people and kidnapping
  • contact family or friends for you if you want
  • make special arrangements in cases of terrorism, civil disturbances or natural disasters or other crises abroad

For more information on the services we can provide, see Support for British nationals abroad: A guide.

What the embassy cannot do for you

Although we try to help British nationals in a wide range of situations, we cannot:

  • help you enter a country, for example, if you don’t have a visa or your passport is not valid
  • give you legal advice, investigate crimes or carry out searches for missing people, although we can give you details of people who may be able to help you in these cases, such as English-speaking lawyers.
  • get you better treatment in hospital or prison than is given to local people
  • pay any bills or give you money (in very exceptional circumstances we may lend you some money from public funds, which you’ll have to pay back)
  • make travel arrangements for you, or find you work or accommodation
  • make business arrangements on your behalf

Consular fees

We charge fees for some of our services. See the full list of consular fees in Chile.

Our people

Fiona Clouder

Fiona Clouder

British Ambassador to Chile

Contact us

British Embassy

Avda. El Bosque Norte 0125,
Las Condes,


Monday to Thursday: 9am to 1pm and 2pm to 5:30pm
Friday: 9am to 1pm

For any emergency involving a British citizen during holidays or out-of-office-hours, please contact +56 2 2370 4100 and your call will be properly re-directed.

Consular enquiries
General enquiries

Access and opening times

Consular Section

* Monday to Thursday: 9 to 12pm: Submission of new applications for notarial services. BY APPOINTMENT ONLY.
* Friday: Closed for the public.

If you need consular assistance, please contact the British Consulate at the above email address.

For any emergency involving a British citizen during holidays or out-of-office-hours, please contact +56 2 2370 4100 and your call will be properly re-directed.

Access and opening times