We develop and maintain relations between the UK the Palestinian Territories and represent British interests in the Palestinian Territories. We work on political, commercial, security and economic interests between the UK and the Palestinian Territories.

The British Consulate General Jerusalem and our office in Gaza provide consular assistance to British nationals in Jerusalem, West Bank and Gaza.

Check our opening hours

Services for British nationals

Urgent assistance

If you’re in Jerusalem and the Occupied Palestinian Territories and you urgently need help (eg if you’ve been attacked, arrested or there has been a death), call +972 (0) 2 5414100. If you’re in the UK and concerned about a British national in the Occupied Palestinian Territories, call 020 7008 1500.

Get or renew a passport

The British consulate general can’t help with passport enquiries. Contact Her Majesty’s Passport Office if you need help.

If you can’t get a new or replacement passport in time to travel, you may be able to get an emergency travel document.

Get an emergency travel document

You can apply for an emergency travel document if you’re abroad and your passport has been lost or stolen, damaged or expired, and you can’t get a new or replacement passport in time to travel.

If you are due to travel in the next 24 hours, contact us as soon as possible.

Apply online for an emergency travel document if you:

  • are over 16 years old and
  • are a British citizen and
  • have previously owned a British passport

Contact us to apply for an emergency travel document if you are:

  • over 16 years old but have not owned a British passport before or
  • not a British citizen or
  • applying for a child under 16 years old

Once you have contacted us, you will be advised to make an appointment to apply for an emergency travel document at British Consulate-General Jerusalem.

If you live in or close to Tel-Aviv you can apply online for an Emergency Travel Document and make an appointment at the British Embassy in Tel-Aviv

Please ensure you select the correct option for the Embassy in Tel-Aviv when applying online.

Travel advice: for information and advice on travelling to the Occupied Palestinian Territories

Get a visa

The British Consulate General Jerusalem can’t help with visa enquiries, as we no longer issue visas for the United Kingdom. You can apply for a visa at one of our Visa Application Centres in Jerusalem, Ramallah or Gaza City. Visas are issued at the British Embassy in Amman, which deals with applications made at the Visa Application Centres in the Occupied Palestinian Territories, Jordan, Iraq, and Lebanon.

If you’re not a British national, you may need a visa to travel to the UK. Check if you need a UK visa

If you’re a British national travelling abroad and need to apply for a visa to visit a particular country or check if you need a visa, see the entry requirements on our foreign travel advice for the country you want to visit.

For more information on visas, see UK visas and immigration.

Marriage and civil partnerships

For information on getting married in Jerusalem and the Occupied Palestinian Territories, see getting married abroad.

Register a birth or death

Find out how to register a birth or register a death that occurred in Jerusalem and the Occupied Palestinian Territories. You can’t register a birth or death at the consulate general.

Bereavement support

If the death occurred in Jerusalem and the Occupied Palestinian Territories and you’re still in the country, contact us. If you’re in the UK and hear of the death of a relative from a third party, you should contact the Foreign and Commonwealth Office on 020 7008 1500.

Read our guidance on coping with death abroad

Support if you’ve been arrested

We’ll do all we can to contact you within 24 hours of being told that you’ve been detained or arrested, and will give you a prisoner pack with information for British prisoners in the Occupied Palestinian Territories. We cannot get you out of prison, prevent the local authorities from deporting you after your prison sentence, or interfere in criminal or civil court proceedings.

Notarial and documentary services

We offer some notarial services, including administer an oath, affirmation or affidavit, witness a signature and make a certified copy of a document. See the full list of notarial and documentary services we provide.

Legalisation services

Read our notarial and documentary services page for more information on legalisation.

Request the UK government to get a UK document legalised (certified as genuine).

Local service providers

Use our lists of local suppliers and services if you need help in Jerusalem and the Occupied Palestinian Territories. Please note that inclusion in these lists does not constitute official endorsement by the British consulate general or the UK government.

How else we can help

In addition to the services listed above we can also:

  • provide information about transferring funds
  • provide appropriate help if you have suffered rape or serious assault, are a victim of other crime, or are in hospital
  • help people with mental illness
  • offer support and help in a range of other cases, such as child abductions, missing peopleand kidnapping
  • contact family or friends for you if you want
  • make special arrangements in cases of terrorism, civil disturbances or natural disasters or other crises abroad

For more information on the services we can provide, see Support for British nationals abroad: A guide.

What the embassy cannot do for you

Although we try to help British nationals in a wide range of situations, we cannot:

  • help you enter a country, for example, if you don’t have a visa or your passport is not valid
  • give you legal advice, investigate crimes or carry out searches for missing people, although we can give you details of people who may be able to help you in these cases, such as English-speaking lawyers.
  • get you better treatment in hospital or prison than is given to local people
  • pay any bills or give you money (in very exceptional circumstances we may lend you some money from public funds, which you’ll have to pay back)
  • make travel arrangements for you, or find you work or accommodation
  • make business arrangements on your behalf

Consular fees

We charge fees for some of our services. See the full list of consular fees in the Occupied Palestinian Territories

Our people

Contact us

British Consulate General Jerusalem, main contact

British Consulate General
15 Nashashibi Street
Sheikh Jarrah Quarter

East Jerusalem 97200
P O Box 19690
The Occupied Palestinian Territories

Access and opening times

British Information & Services Office

1st Floor, Al-Riyad Tower
Jerusalem Street
Al-Rimal South

The Occupied Palestinian Territories

Access and opening times