The British Consulate in Cancun represents the UK government in Yucatan and Quintana Roo States in Mexico and provides services to British nationals in distress.

Services for British nationals

Urgent assistance

If you’re in Cancun, Quintana Roo. and you urgently need help (eg if you’ve been attacked, arrested or lost your passport), call 0052- 551670 3200. If you’re in the UK and concerned about a British national in Yucatan or Quintana Roo States, call 020 7008 1500.

Get or renew a passport

The British Consulate can’t help with passport enquiries. Contact Her Majesty’s Passport Office if you need help.

If you can’t get a new or replacement passport in time to travel, you may be able to get an emergency travel document.

Get an emergency travel document

You can apply for an emergency travel document if you’re abroad and your passport has been lost or stolen, damaged or expired, and you can’t get a new or replacement passport in time to travel.

If you are due to travel in the next 24 hours, contact us as soon as possible.

Please bring a passport photograph with you to your appointment at the consulate, as there are no photo facilities at the consulate or surrounding area in Cancun.

Make an appointment for an emergency travel document at British Consulate Cancun if you are not due to travel in the next 24 hours and:

  • are over 16 years old and
  • are a British citizen and
  • have previously owned a British passport

Contact us if you are:

  • over 16 years old but have not owned a British passport before or
  • not a British citizen or
  • applying for a child under 16 years old

Travel advice: For information and advice on travelling to Mexico, see travel advice for Mexico.

Get a visa

The British Consulate can’t help with visa enquiries.

If you’re not a British national, you may need a visa to travel to the UK. Check if you need a UK visa.

If you’re a British national travelling abroad and need to apply for a visa to visit a particular country or check if you need a visa, see the entry requirements on our foreign travel advice for the country you want to visit.

For more information on visas, see UK visas and immigration.

Marriage and civil partnerships

For information on getting married in Mexico, see getting married abroad.

Register a birth or death

Find out how to register a birth or register a death in Mexico. You can’t register a birth or death at the consulate or embassy.

Bereavement support

If you’re in the country where the death occurred, contact us. If you’re in the UK and hear of the death of a relative from a third party, you should contact the Foreign and Commonwealth Office on 020 7008 1500.

Read our guidance on coping with death abroad.

Support if you’ve been arrested

We’ll do all we can to contact you within 24 hours of being told that you’ve been detained or arrested, and will give you a prisoner pack with information for British prisoners in Mexico. We cannot get you out of prison, prevent the local authorities from deporting you after your prison sentence, or interfere in criminal or civil court proceedings.

Notarial and documentary services

British Consulate General Cancun do not do any notarial work. All notarial enquires are informed to contact Mexico City Consular section.

See the full list of notarial and documentary services we provide in Mexico.

Legalisation services

The British Consulate Cancun does not provide legalisation services. Read our notarial and documentary services for more information on legalisation.

Ask the UK government to get a UK document legalised (certified as genuine).

List of lawyers and interpreters

Use our list of English speaking lawyers and interpreters if you need help with official transactions in Mexico. Please note that inclusion in this list does not constitute official endorsement by the British Consulate General or the UK government.

How else we can help

In addition to the services listed above we can also:

  • provide information about transferring funds
  • provide appropriate help if you have suffered rape or serious assault, are a victim of other crime, or are in hospital
  • help people with mental illness
  • offer support and help in a range of other cases, such as child abductions, missing people and kidnapping
  • contact family or friends for you if you want
  • make special arrangements in cases of terrorism, civil disturbances or natural disasters or other crises abroad

For more information on the services we provide, see Support for British nationals abroad: A guide.

What our consulates cannot do for you

Although we try to help British nationals in a wide range of situations, we also cannot:

  • help you enter a country, for example, if you don’t have a visa or your passport is not valid
  • give you legal advice, investigate crimes or carry out searches for missing people, although we can give you details of people who may be able to help you in these cases, such as English-speaking lawyers.
  • get you better treatment in hospital or prison than is given to local people
  • pay any bills or give you money (in very exceptional circumstances we may lend you some money from public funds, which you’ll have to pay back)
  • make travel arrangements for you, or find you work or accommodation
  • make business arrangements on your behalf

Consular fees

We charge fees for some of our services. See the full list of consular fees in Mexico.

Contact us

British Consulate General Cancun

Torre Europea
Office 202
Blvd. Kukulcan KM 12.5
Cancun Hotel Zone

77500 Cancun
Mexico

Hours:
Open to the public from 8:00am –1:00 pm

Access and opening times

Corporate information