Research and analysis

Vulnerable consumers

The CMA is undertaking work on consumer vulnerability.

• From: Competition and Markets Authority
• Published: 23 July 2018
• Last updated: 13 November 2018
  Show all updates

  1. 13 November 2018

     New summaries added.

  2. 12 September 2018

     Summary of symposium held on 24 July 2018 published.

  3. 23 July 2018

     First published.

Documents

Qualitative research with vulnerable consumers

PDF, 2.74 MB, 195 pages

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Advice on the measurement of the poverty premium across UK markets

PDF, 807 KB, 97 pages

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Consumer vulnerability in digital markets: summary of stakeholder roundtable

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Consumers on low incomes: summary of stakeholder roundtable

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Consumers navigating markets while living with mental health problems: summary of stakeholder roundtable

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Markets that work for all - helping vulnerable consumers: CMA symposium summary

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Consumer vulnerability in later life: challenges and solutions

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Vulnerable consumers: challenges and solutions (Edinburgh)

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Vulnerable consumers: challenges and solutions (Cardiff)

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Vulnerable consumers: challenges and solutions (Belfast)

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Markets that work well for disabled people

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Details

The Competition and Markets Authority is exploring consumer vulnerability. This includes both market-specific aspects of vulnerability, which potentially affect a wide range of consumers, and the challenges faced by certain groups of vulnerable consumers such as those on low incomes and the elderly.

The work includes research and stakeholder engagement, and will develop the CMA’s thinking and inform prioritisation of projects, analysis of markets, and design and implementation of remedies.

For further information see - Consumer vulnerability: challenges and potential solutions