Research and analysis

Vulnerable consumers

The CMA is undertaking work on consumer vulnerability.



The Competition and Markets Authority is exploring consumer vulnerability. This includes both market-specific aspects of vulnerability, which potentially affect a wide range of consumers, and the challenges faced by certain groups of vulnerable consumers such as those on low incomes and the elderly.

The work includes research and stakeholder engagement, and will develop the CMA’s thinking and inform prioritisation of projects, analysis of markets, and design and implementation of remedies.

Published 23 July 2018
Last updated 13 November 2018 + show all updates
  1. New summaries added.
  2. Summary of symposium held on 24 July 2018 published.
  3. First published.