Valuation Office Agency: Rent Officer Handbook

The Rent Officer Handbook is a manual primarily provided as practice guidance for Valuation Office Agency Rent Officers.


Fair rent registration

Housing Benefit referral

Lettings research

Local Housing Allowance

General matters related to all Rent Officer work


The Rent Officer Handbook is organised according to the types of statutory work undertaken by Rent Officers.


VOA Rent Officers: public

Valuation Office Agency

Due to the current outbreak of COVID-19 we're currently unable to accept hard copy post.

For queries regarding fair rents, Local Housing Allowance rates, and to contact a Rent Officer, please email:

Updates to this page

Published 9 November 2011
Last updated 22 February 2017 + show all updates
  1. The manual has been transferred to the GOV.UK manuals format. These pages have been added here.

  2. First published.

Sign up for emails or print this page