This guidance covers the experiences and learning of the 12 local authority led pilots that looked at preparing claimants for Universal Credit and ran between September 2012 and December 2013. It builds on the interim guidance for local authorities on implementation that we published on 6 December 2013.
The guidance looks at the pilots’ approaches in 4 areas:
- encouraging and supporting claimants to use digital services
- understanding the type of financial support different claimant groups may need and how to provide it
- working in partnership with local organisations to provide claimants with the help they need under Universal Credit
- assessing claimants’ needs at the initial point of contact and identifying those who need extra support (‘triage’)
More information for local authorities about Universal Credit on GOV.UK
We have published more information for local authorities about the introduction of Universal Credit.
Read more about who is entitled to Universal Credit and how to claim.