This document provides a series of questions and answers to help local authorities with the introduction of Universal Credit.
The questions and answers were commissioned by Lord Freud, Minister for Welfare Reform. They have been developed by the 12 local authority led pilots, that began in September 2012, along with the Local Government Association, the Welsh Local Government Association, the Convention of Scottish Local Authorities and Jobcentre Plus.
The questions and answers cover 4 areas:
- encouraging and supporting claimants to use digital services
- understanding the type of financial support different claimant groups may need and how to provide it
- working in partnership with local organisations to provide claimants with the help they need under Universal Credit
- assessing claimants’ needs at the initial point of contact and identifying those who need extra support (‘triage’)
More information for local authorities about Universal Credit on GOV.UK
We have published more information for local authorities about the introduction of Universal Credit.
Read more about who is entitled to Universal Credit and how to claim.