The UK Visas and Immigration, Home Office, processes all visa applications to the United Kingdom.
Current visa application processing times for the Pretoria hub as at 6 May 2013:
|Visit visas||10 to 15 working days|
|Priority visas||3 to 5 working days|
|Settlement visas||6 weeks|
|All other visa types||10 to 15 working days|
Priority visa applications:
Important note: This service does not imply or guarantee in any way that by using the priority service you will be successful in your visa application. All visa applicants must meet the requirements of the UK Immigration Rules. The amount paid for the priority service, as well as the visa application fee, is not refundable if the visa application is refused or, in exceptional cases, takes longer to process. Full information on the service is available on the website of our commercial partner VFS Global.
- The processing times above indicate the average processing time in the Pretoria hub and do not include courier times.
Please also include the following courier times:
|Madagascar||May vary depending on applicant courier arrangement|
Please note that the times listed above are indicative of the processing time for the majority of applications. Customers are asked to bear in mind that each application is unique and as such some may attract longer processing times than those listed above. Our globally agreed customer service standards and our recent performance against them can be found here.
Current performance against our standards
|Visa Processing||Within 15 day standard for non settlement applications|
|Biometric Appointments||Within 5 day standard|
|Customer enquiry response times||Within 3 day standard|
|Complaints response times||Within 20 day standard|
- All general visa related enquiries should be emailed to PTA.VisaEnquiries@fco.gov.uk
Immigration advisers and agents
You can choose to use an immigration agent to help you with your application. Please be careful when choosing an immigration agent, and when looking for immigration advice online. Some independent companies claim to guarantee you a UK visa for a fee. The UK government has nothing to do with these companies and advises you not to deal with them. For official guidance and information regarding the UK visa process we recommend you consult the UK Visa website.
Please note: Even if someone else completes your application for you, you are responsible for that application.