Transparency data

Train operating companies: Passenger’s Charter compensation

Compensation amounts paid by train operating companies to passengers through Passenger's Charter requirements.

From:
Department for Transport
Published
17 November 2016
Last updated
16 November 2023 — See all updates

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Rail passenger compensation paid by train operating companies

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Details

Compensation paid by train operators since 2016 in accordance with their Passenger’s Charter and including:

  • delay repay compensation
  • compensation paid under the traditional charter scheme
  • discretionary compensation

Previous figures including rail passenger compensation payments since 2009 are available.

These rail passenger compensation figures are influenced by numerous factors including propensity of passengers to claim compensation when they are delayed, the ‘claim rate’. Research into claim rate was completed in 2023, 2020 and 2018.

Published 17 November 2016
Last updated 16 November 2023 + show all updates

  1. 2022 to 2023 figures added.

  2. Added rail compensation figures for 2021-22

  3. Payments between 2020 and 2021 released.

  4. Error correction: figure for 2018 to 2019 figure for Virgin Trains East Coast changed from £3,986 to £3,896 thousand.

  5. Added data for 2019 to 2020.

  6. Error correction: for 2018 to 2019, Virgin Trains East Coast figure revised from 3,896 to 3,986 and total revised from 78,895 to 78,985.

  7. Rail passenger compensation figures between 2018 and 2019 released

  8. Data for year 2017 to 2018 added.

  9. Data for year 2016 to 2017 added.

  10. First published.

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