Things to know when arranging a funeral
The Competition and Markets Authority has introduced new legal obligations on funeral directors and crematorium operators which are intended to assist people choose a funeral that meets their needs and budget.
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The Competition and Markets Authority has introduced new legal obligations on funeral directors and crematorium operators which are intended to assist people choose a funeral that meets their needs and budget. The Funerals Market Investigation Order 2021 came into force on 16 June 2021 and the requirements in it must have been implemented by 16 September 2021. The Order was made following the Market Investigation into the funerals sector.
This guidance explains the ways in which customers can now expect funeral directors and crematorium operators to be clearer about the prices of their products and services. It also explains what customers should consider when choosing a funeral.