Funerals market study

The CMA is carrying out a market study into the funerals market, to review how well the market works and if consumers are getting a good deal.

Administration timetable

Date Action
31 May 2019 Statutory deadline
4 January 2019 Deadline for response to the consultation on whether to make a market investigation reference
28 June 2018 Deadline for responses to the statement of scope
1 June 2018 Launch of market study

Contact

funerals@cma.gov.uk

Interim report, consultation and notice of proposal to make a market investigation reference

29 November 2018: The CMA published its interim report and consultation on the funerals market. As part of its interim report, the CMA has proposed that the funerals market should be referred to a CMA Group for a market investigation reference.

We welcome comments on the consultation on whether to make a market investigation reference. Comments should be provided by 5pm on 4 January 2019.

Personal information

We would like to remind you that the CMA may collect, use and share personal data for its investigations, including market studies. The CMA expects that it will obtain some personal information as part of the funerals market study.

Some personal data will be collected from you, while sometimes personal data will be collected from third parties, such as traders, stakeholders (for example, trade associations), research agencies, consumer associations, non-profit organisations and other government departments or public bodies.

For more information about how the CMA handles personal information, please see the CMA’s Personal Information Charter.

Consumer research

16 October 2018: The CMA commissioned research from Reseach Works and Ipsos MORI to understand the behaviour, experiences and decision-making of people who had recently engaged the services of a funeral director.

Responses to statement of scope

Launch of market study

1 June 2018: The CMA has launched a market study into the funerals market in the UK. We are investigating two core areas in connection with the supply of funerals:

  • how competition between funeral directors works and transparency issues in the provision of funerals
  • how competition works in the crematoria segment of the industry

We are inviting comments on the issues raised in the statement of scope, including from interested parties such as funeral directors, crematoria operators, representative professional bodies, government and from consumer groups.

Published 1 June 2018
Last updated 29 November 2018 + show all updates
  1. Interim report, consultation and notice of proposal to make a market investigation reference published.
  2. Consumer research published.
  3. Additional responses to statement of scope published.
  4. Responses to statement of scope published.
  5. Responses to statement of scope published.
  6. Personal data update announced.
  7. First published.