Pension Credit toolkit

Use this collection of advice, guidance, facts and posters to help older people understand how they could get Pension Credit.


This toolkit is for anyone who works with pensioners. Use it to help older people understand how they may get extra money every week by:

  • increasing understanding in your organisation
  • helping your customers to find out if they could get Pension Credit

Go to for basic information about Pension Credit and how to claim.

What’s in the toolkit?

For those of you who don’t have much time, we’ve included quick guides to entitlement and Pension Credit facts.

The toolkit also contains:

  • guides to help you understand Pension Credit
  • common reasons why pensioners don’t claim
  • ideas for events and dealing with the media
  • useful contacts