Guidance

Online gambling promotions: advice for gamblers

Advice for gambling customers around unfair terms in online gambling promotions.

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Millions of people gamble online, so it’s important that gambling promotions are fair and transparent.

Terms or practices that are unclear or unfair on customers could be breaking consumer law. Gambling companies can’t enforce unfair terms.

This summary explains what gamblers should expect from the terms behind online gambling promotions, and where they should go if they think they have been treated unfairly.

Published 1 February 2018