From April 2013, all patients will be asked a simple question to identify if they would recommend a particular A&E department or ward to their friends and family. The results of this friends and family test will be used to improve the experience of patients by providing timely feedback alongside other sources of patient feedback. It will highlight priority areas for action.
This guidance, amended on 14 February 2013, is for providers of NHS funded services who are currently implementing the test. It explains how results from the test should be calculated and published.
Collection of the data for the test needs to be in place at the latest by April 2013 and covers all acute inpatient wards and all type 1 and 2 A&E departments.
Also attached is the Ipsos MORI report which is referenced in the guidance.
The Department of Health has also published guidance on: