From April 2013, all patients will be asked a simple question to identify if they would recommend a particular A&E department or ward to their friends and family. The results of this friends and family test will be used to improve the experience of patients by providing timely feedback alongside other sources of patient feedback. It will highlight priority areas for action.
This guidance is for providers of NHS funded services that are currently implementing the test. IThis guidance, amended on 14 February 2013, is for providers of NHS funded services who are currently implementing the test. It sets out requirements for national reporting on the test.
The Department of Health has also published guidance on: