Further education and skills – guidance

LRS: help and support

How to get help and advice about the learning records service.



General enquiries:

Email: lrssupport@sfa.bis.gov.uk

Telephone: 0345 602 2589

Service desk opening hours:

08:00 - 18:00 Monday to Friday
08:00 - 18:00 Christmas Eve
08:00 - 13:00 New Year’s Eve

The service desk is closed on Saturday, Sunday and on English public holidays (inc Christmas and New Year’s Day).

If you have any queries out of hours please email us lrssupport@sfa.bis.gov.uk

Website enquiries

Contact the communications team if you wish to:

  • notify us of a correction required on the website
  • have a suggestion
  • raise a query about this website
  • request a copy of the LRS logos
  • form part of a user group for testing improvements to the LRS organisation portal

Postal address

Please send all written correspondence to the postal address listed below.

Learning Records Service Business Support Team,
Skills Funding Agency,
Cheylesmore House,
Quinton Road,

Information requests

The LRS is part of the Skills Funding Agency and the information it holds can be requested from the main SFA page under the Freedom of Information Act 2000.

Please use the form to submit any questions about the service to the customer helpdesk. They will respond to your query within five working days.