If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email firstname.lastname@example.org.
Please tell us what format you need. It will help us if you say what assistive technology you use.
DWP has developed this good practice in partnership with local authorities. Its aim is to help local authority staff consider a range of options to recover Housing Benefit overpayments. It is designed to be read with the Housing Benefit overpayments guide.