Guidance

Housing Benefit overpayments guide

This guide is for staff who deal with Housing Benefit overpayments for local authorities and housing authorities.

Documents

Part 1: What is an overpayment

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Part 2: Classification and recovery

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Part 3: Calculation of overpayments

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Part 4: Recovery of overpayments

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Part 5: Decision notices

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Part 6: Appeals

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Part 7: Courts and civil proceedings

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Details

This guide covers all aspects of Housing Benefit overpayments, including:

  • what is an overpayment
  • classification and recovery of overpayments
  • calculating overpayments
  • recovering overpayments
  • decision notices
  • appeals
  • courts and civil proceedings
  • the legal requirements

This guidance is not intended to be an authoritative statement of the law. The law is set out in the:

Good practice guide

There is also a good practice guide for local authority staff on recovering Housing Benefit overpayments.

Published 27 February 2015
Last updated 30 April 2020 + show all updates
  1. Added updated version of 'Part 2: Classification and recovery'.

  2. Added updated version of 'Part 1: What is an overpayment'.

  3. Corrected subsidy rate in row 5 of table 2.05 in 'Part 2: Classification and recovery' from 100% to nil.

  4. Amended paragraph 5.13 of Part 5 Decision Notices to clarify what we mean by 'without prejudice'.

  5. First published.