A 60-second summary on consumer rights for undergraduate students who are choosing or taking higher education courses.
PDF, 137KB, 1 page
Students have consumer rights. Universities and other higher education providers that don’t meet their obligations to undergraduate students may be in breach of consumer protection law.
This summary sets out what undergraduate students need to know when choosing or taking a higher education course, and what to do if things go wrong.
We’ve also published longer guidance on what students need to know.
12 March 2015
Competition and Markets Authority
Higher education: consumer law advice for providers and students
Consumer protection and unfair contract terms guidance
Don’t include personal or financial information like your National Insurance number or credit card details.