Policy paper

Government Transformation Strategy 2017 to 2020

This strategy sets out how the government will use digital to transform the relationship between the citizen and state.

From:
Government Digital Service, Cabinet Office, and The Rt Hon Ben Gummer
Published
9 February 2017

Documents

Government Transformation Strategy

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Government Transformation Strategy: background

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Government Transformation Strategy: vision and scope

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Government Transformation Strategy: business transformation

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Government Transformation Strategy: people, skills and culture

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Government Transformation Strategy: tools, processes and governance

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Government Transformation Strategy: better use of data

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Government Transformation Strategy: platforms, components and business capabilities

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Government Transformation Strategy: government beyond 2020

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Government Transformation Strategy: role of the Government Digital Service

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Government Transformation Strategy appendix: case studies

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Government Transformation Strategy appendix: list of potential data registers

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Government Transformation Strategy appendix: list of major transformation programmes 2016

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Government Transformation Strategy

PDF, 778 KB, 93 pages

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Details

Between 2010 and 2015, the government promoted digital development and the need to make public services digital by default.

This strategy sets out how the government elected in May 2015 plans to build on this work through:

  • business transformation: developing end-to-end services that meet the needs of their users across all channels, in coordination with a fundamental rethink of back-office operations
  • growing the right people, culture and skills: continuing to ensure that we have the right people, with the right skills and training, employed in the right place working in the right way.
  • building better tools, processes and governance for civil servants: transforming the inside of the Civil Service to become an organisation that is digital by default
  • making better use of data: ensuring that government data is properly managed, protected and (where non-sensitive) made available and shared effectively
  • creating shared platforms, components and reusable business capabilities: continuing with government as a platform, reducing duplication, cost and increasing efficiency across government
Published 9 February 2017

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