Policy paper

Government Transformation Strategy 2017 to 2020

This strategy sets out how the government will use digital to transform the relationship between the citizen and state.



Between 2010 and 2015, the government promoted digital development and the need to make public services digital by default.

This strategy sets out how the government elected in May 2015 plans to build on this work through:

  • business transformation: developing end-to-end services that meet the needs of their users across all channels, in coordination with a fundamental rethink of back-office operations
  • growing the right people, culture and skills: continuing to ensure that we have the right people, with the right skills and training, employed in the right place working in the right way.
  • building better tools, processes and governance for civil servants: transforming the inside of the Civil Service to become an organisation that is digital by default
  • making better use of data: ensuring that government data is properly managed, protected and (where non-sensitive) made available and shared effectively
  • creating shared platforms, components and reusable business capabilities: continuing with government as a platform, reducing duplication, cost and increasing efficiency across government
Published 9 February 2017