Research and analysis

DWP claimant service and experience survey 2014 to 2015

This research monitors claimants’ satisfaction with DWP services and ensures their views are considered in operational and policy planning.

Documents

DWP claimant service and experience survey 2014 to 2015

Details

The objectives of this research are to:

  • capture the views and experiences of DWP’s service from claimants, or their representatives, who used their services recently
  • identify differences in the views and experiences of people claiming different benefits
  • use claimants’ views of the service to measure the department’s performance against its customer charter

Authors: Dr. Eleni Romanou and Matthew Downer (TNS BMRB)

Published 10 February 2016