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This publication is available at https://www.gov.uk/government/publications/dvsa-privacy-notices/book-and-manage-your-theory-test-privacy-notice
1. About this service
The Driver and Vehicle Standards Agency (DVSA) provides the service to book and manage your driving test. DVSA is an executive agency of the Department for Transport (DfT).
We carry out theory tests in Great Britain. This service lets you choose the date, time and theory test centre you want to take your theory test at. It also lets you change your appointment or cancel it.
The data controller for DVSA is DfT - a data controller determines the reasons and how personal data is processed. For more information see the Information Commissioner’s Office (ICO) Data Protection Public Register. DfT’s registration number is Z7122992.
2. What data we need
The personal data we collect from you will include:
- full name and title
- address, telephone number and email address
- date of birth
- disability, health conditions and learning difficulties, if you say you have any and need reasonable adjustments for your theory test
- driving licence number and entitlement details (provided by DVLA), disqualification dates (if you’ve been disqualified) and previous driving licence numbers (if you have any)
- type of test you’re taking - if you’re taking an instructor theory test, we will also collect your personal reference number
- the language you’ve asked to use when you take your test (English and Welsh)
- your Safe Road User Award (if you have one) unique learner reference number, pass date and date your record was last updated
- information about past health and safety incidents that stop you from booking online
- payment details - including card holder’s name, card holder’s billing address, card number (numbers are encrypted and access is restricted), dates the card is valid from and to, issue number and card type (for example, MasterCard)
The legal basis for processing this data is:
- Road Traffic Act 1988 (as amended) specifically Part III and V (vocational licences), sections 125, 132, 159a and 162A
- The Motor Vehicles (Driving Licences) Regulations 1999 (SI 1999/2864) (as amended), specifically Part III
- The Motor Cars (Driving Instruction) Regulations 2005 (SI 2005/1902) (as amended), specifically part II and V
- The Vehicle Drivers (Certificates of Professional Competence) Regulations 2007 (as amended) (SI 2007/605) (made under powers in European Communities Act 1972, Part III of the Road Traffic Act 1988; and Finance Act 1973) specifically regulations 5 and 8.
3. Why we need it
We need the personal data we collect from you to:
- check you’re entitled to take a theory test
- book your theory test appointment
- take the payment for your theory test and give you a refund if you cancel your test within 3 clearing working days (Sundays and public holidays don’t count as working days)
- send you a confirmation of your appointment
- contact you if we need to change your test appointment or let you know about disruption to our services
- contact you if the way the theory test works is changing, and you need the information to properly prepare for your test
- carry out your theory test - including making any reasonable adjustments for any disability, health condition or learning difficulty
- give you your test result
- record your test result so we know if you’re eligible to take your driving test
- produce anonymised statistics and
- ask you to take part in research projects to help us understand how easy our services are to use and how we improve road safety
4. What we do with it
We collect, use and store the data you give us for the reasons set out in this policy.
Pearson VUE acts as our data processor to administer and carry out theory tests. They are allowed to collect and process personal data on our behalf.
Our contract with Pearson VUE says they must make sure any of their subcontractors meet the same data protection requirements and standards.
We will not:
- sell or rent your data to third parties
- share your data with third parties for marketing purposes
We will share your data if we are required to do so by law - for example, by court order, or to prevent fraud or other crime.
5. How long we keep your data
We will only keep your personal data for as long as it is needed for the reasons set out in this policy or for as long as is required by law.
We will hold your personal data for:
- 30 months to administer your theory test booking, including checking you’re eligible to take the test
- 7 years for your payment details
- 42 months for data about your Safe Road User Award, if you have one
We will hold personal data about you and your behaviour that’s a threat to our staff or other candidates for whichever of these is the shortest:
- until you’ve passed your theory test
- until you’ve failed your theory test, but didn’t display any further abusive behaviour
- 2 years since your last test, unless you’ve been charged with a criminal offence - in this case, your data is kept until you pass your theory test
- where a quarterly review shows the threat you pose has reduced
6. Where it might go
Our IT infrastructure and technology has been checked to make sure it is safe and secure.
Pearson VUE is allowed to collect and process personal information in both the UK and the USA.
We have agreed standard contractual clauses for data processing outside of the European Economic Area. Pearson VUE has signed up to the EU-US Privacy Shield Framework.
Pearson VUE has its own separate privacy notice.
Pearson VUE will share your theory test result with us so you can book your driving test.
7. Protecting your data and your rights
The DVSA personal information charter sets out what steps are taken to protect your data, and the rights you have over your data.
8. Changes to this notice
We may change this privacy notice at its discretion at any time.
When we change this notice, the date on the page will be updated. Any changes to this privacy notice will be applied to you and your data as of that revision date.
We encourage you to periodically review this privacy notice to be informed about your data is protected.
9. How to contact us
If you have any questions about anything in this document or if you consider that your personal data has been misused or mishandled you can contact the DVSA data protection manager.
DVSA data protection manager
Data Protection Manager
Driver and Vehicle Standards Agency
The Axis Building
112 Upper Parliament Street
You may also make a complaint to the Information Commissioner, who is an independent regulator.
Contact DVSA customer services if you have a query that is not about how your personal data is used.