Contact the Pubs Code Adjudicator
Updated 2 August 2022
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The Pubs Code applies to all businesses owning 500 or more tied pubs in England and Wales. It will govern their relationships with tenants of those tied pubs but not with their managed houses or free-of-tie pub tenants.
If you have a query about the Pubs Code or an arbitration referral, you may find the answer in our helpful factsheets.
Please note: The Pubs Code Adjudicator does not deal with complaints about pubs, including the conduct of staff or customer service. You may want to contact your local council instead. You can search for your local council here
1. Online enquiry form
The PCA’s online form is currently unavailable.
We apologise for the inconvenience, however please complete the online enquiry form and email it to office@pubscodeadjudicator.gov.uk
You can also contact us directly via email to office@pubscodeadjudicator.gov.uk
2. Telephone call back service
If you would prefer to discuss your enquiry, you can request a call back through our online enquiry form, or by telephoning 0800 528 8080. Tenants can send Pubs Code enquiries to their Code Compliance Officer in the first instance.
3. Postal address
You can also write to:
Pubs Code Adjudicator
Office of the Pubs Code Adjudicator
4th Floor
23 Stephenson Street
Birmingham
B2 4BJ
4. Referrals for arbitration
There is a difference between a general enquiry and a Pubs Code arbitration referral. You can only make a referral if you are a tied tenant (or a pub owning business in relation to market rent only disputes), or authorised to act on their behalf.
Before you make a formal referral you should read the factsheets.
The Pubs Code has very strict deadlines connected with rights under the Code and for making formal referrals to the PCA. It is the tied-tenants’ and the pub-owning business’ responsibility to ensure they are able to meet the strict deadlines set out in the Code.