Pubs Code Adjudicator

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What Pubs Code Adjudicator does

The Pubs Code Adjudicator is responsible for enforcing the statutory Pubs Code. The Pubs Code regulates the relationship between all pub companies owning 500 or more tied pubs in England and Wales and their tied tenants.

PCA works with the Department for Business, Energy & Industrial Strategy.

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Pubs Code Adjudicator

Contact PCA

General enquiries

Pubs Code Adjudicator (enquiries)
Lower Ground
Victoria Square House
Victoria Square
Birmingham
B2 4AJ
United Kingdom

If you have a query about the Pubs Code or an arbitration referral, you may find the answer in our helpful factsheets: https://www.gov.uk/government/collections/pubs-code-factsheets.

Alternatively, complete our enquiry form, or send us an email. If you would prefer to discuss your enquiry, you can request a call back by telephoning the number above.

Customer complaints about individual pubs do not fall under the remit of the PCA. In particular, concerns relating to Covid-19 guidelines should be reported to the relevant local authority.

Referrals

There is a difference between a general enquiry and a formal referral to the PCA for arbitration. You can only make a referral if you are a tied tenant (or a pub owning business in relation to market rent only disputes), or authorised to act on their behalf.

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request.
  2. Check our previous releases to see if we’ve already answered your question.

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Read about the types of information we routinely publish in our Publication scheme.