When and how to make a referral; general enquiries; intelligence unit contact details; Market Rent Only notification form; Independent Assessor notification form; MRO Questionnaire; award publication consent form.
Published arbitration awards; information leaflets; Code Compliance Officer information; What Tied Tenants Should Expect; Tied Tenant Survey 2017; factsheets (including information about Market Rent Only).
The Pubs Code Adjudicator is responsible for enforcing the statutory Pubs Code. The Pubs Code regulates the relationship between all pub companies owning 500 or more tied pubs in England and Wales and their tied tenants.
There is a difference between a general enquiry and a formal referral to the PCA for arbitration. You can only make a referral if you are a tied tenant (or a pub owning business in relation to market rent only disputes), or authorised to act on their behalf.