Check if you're eligible for compensation if you’ve been unable to access Tax-Free Childcare through your childcare account.
If you’ve been affected by technical issues, you may be able to get the government top-up as a one-off payment for Tax-Free Childcare. We’ll also consider refunding any reasonable costs directly caused by the service not working as it should, mistakes or unreasonable delays.
You may be eligible for these payments if you’ve:
- been unable to complete your application for Tax-Free Childcare
- been unable to access your childcare account
- not received a decision about if you’re eligible, without explanation, for more than 20 days
Before you start
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