If you’ve been affected by technical issues, HMRC will try and fix your problem as quickly as possible. If we cannot, and you’ve paid for childcare without receiving your government ‘top up’, we’ll refund the payment due, if:
- you’ve been unable to complete your application for Tax-Free Childcare
- you’re unable to access your childcare account
We’ll also consider refunding any reasonable costs directly caused by:
- the service not working as it should
- our mistakes
- any unreasonable delay, within our control
Before you start
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If you are still experiencing technical difficulties you can contact our Childcare service Helpline.
You’ll need to fill in the form fully before you can print it. You can’t save a partly completed form so we suggest you gather all your information together before you begin to fill it in.