Childcare Service compensation

Check if you're eligible for compensation if you’ve been unable to access Tax-Free Childcare through your childcare account.


Childcare Service compensation


If you’ve been affected by technical issues, you may be able to get the government top-up as a one-off payment for Tax-Free Childcare. We’ll also consider refunding any reasonable costs directly caused by the service not working as it should, mistakes or unreasonable delays.

You may be eligible for these payments if:

  • you’ve been unable to complete your application for Tax-Free Childcare
  • you’re unable to access your childcare account
  • you’ve not received a decision about if you’re eligible, without explanation, for more than 20 days

Before you start

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You’ll need to fill in the form fully before you can print it. You can’t save a partly completed form so we suggest you gather all your information together before you begin to fill it in.

Published 21 August 2017
Last updated 2 February 2018 + show all updates
  1. Removed information about the Nanny Tax service being available soon, as the Nanny Tax service is live.
  2. The page and form have been updated to advise customers that they'll soon be able to pay tax and National Insurance payments for nannies using their childcare account.
  3. The content has been updated to clarify the compensation claim process.
  4. First published.