Guidance

Appeals procedures: staff guide – decisions made before 28 October 2013

This staff guide explains how to deal with appeals against pre-28 October 2013 decisions – except PIP and Universal Credit decisions.

Documents

Contents – Code of Appeals Procedure

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Abbreviations

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Ch 1 – Introduction and background

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Ch 2 – Initial action on receipt of an appeal

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Ch 3 – Consideration of the appeal

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Ch 4 – Submitting appeals to the Tribunals Service

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Ch 5 – Special circumstances arising on appeals

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Ch 6 – Hearing and post-hearing procedures

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Ch 7 – Administration: Appeals performance indicator

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Appx 1 – Forms mentioned in this code

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Appx 2 – Draft letters

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Appx 3 – Benefit assessment type codes and issue codes

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Appx 4 – Benefit specific and issue code permutations

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Appx 5 – Vetting of appeal submissions

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Appx 6 – Appeals control record

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Appx 7 – Examples of appeals responses

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Appx 7a – Submission paragraphs – habitual residence

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Appx 8 – Role of the Presenting Officer

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Appx 9 – Example of a schedule of evidence

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Appx 10 – Request for tribunal documents

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Appx 11 – Examples of appeals likely to raise difficult issues

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Appx 12 – Potentially harmful medical evidence

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Appx 13 – Request for consideration of an appeal to the Commissioner

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Appx 14 – Examples of appeal responses for ESA conversion

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CAP bulletin 01/12 – ESA time limited appeals

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