Guidance

Appeals procedures: staff guide – decisions made before 28 October 2013

This staff guide explains how to deal with appeals against pre-28 October 2013 decisions – except PIP and Universal Credit decisions.

Documents

Contents – Code of Appeals Procedure

PDF, 45.3KB, 12 pages

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Abbreviations

PDF, 19KB, 4 pages

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Ch 1 – Introduction and background

PDF, 37.5KB, 10 pages

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Ch 2 – Initial action on receipt of an appeal

PDF, 103KB, 28 pages

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Ch 3 – Consideration of the appeal

PDF, 43KB, 10 pages

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Ch 4 – Submitting appeals to the Tribunals Service

PDF, 123KB, 34 pages

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Ch 5 – Special circumstances arising on appeals

PDF, 37.2KB, 8 pages

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Ch 6 – Hearing and post-hearing procedures

PDF, 70.8KB, 18 pages

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Ch 7 – Administration: Appeals performance indicator

PDF, 21.7KB, 4 pages

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Appx 1 – Forms mentioned in this code

PDF, 15.2KB, 4 pages

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Appx 2 – Draft letters

PDF, 109KB, 42 pages

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Appx 3 – Benefit assessment type codes and issue codes

PDF, 17.4KB, 4 pages

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Appx 4 – Benefit specific and issue code permutations

PDF, 97.6KB, 26 pages

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Appx 5 – Vetting of appeal submissions

PDF, 17.7KB, 4 pages

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Appx 6 – Appeals control record

PDF, 18.7KB, 2 pages

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Appx 7 – Examples of appeals responses

PDF, 382KB, 90 pages

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Appx 7a – Submission paragraphs – habitual residence

PDF, 58.9KB, 12 pages

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Appx 8 – Role of the Presenting Officer

PDF, 19KB, 4 pages

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Appx 9 – Example of a schedule of evidence

PDF, 14KB, 2 pages

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Appx 10 – Request for tribunal documents

PDF, 19.8KB, 2 pages

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Appx 11 – Examples of appeals likely to raise difficult issues

PDF, 23.3KB, 4 pages

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Appx 12 – Potentially harmful medical evidence

PDF, 13.5KB, 2 pages

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Appx 13 – Request for consideration of an appeal to the Commissioner

PDF, 26.8KB, 5 pages

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Appx 14 – Examples of appeal responses for ESA conversion

PDF, 116KB, 32 pages

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CAP bulletin 01/12 – ESA time limited appeals

PDF, 19.9KB, 2 pages

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Detail

Published:
From:
Department for Work and Pensions