Guidance
Appeals procedures: staff guide – decisions made before 28 October 2013
This staff guide explains how to deal with appeals against pre-28 October 2013 decisions – except PIP and Universal Credit decisions.
Published 31 May 2011
This publication was withdrawn on
We withdrew this guide because the procedures it refers to no longer apply.
The Appeal to the Social Security and Child Support Tribunal guide has up to date information.
Documents
Contents – Code of Appeals Procedure
PDF, 45.3KB, 12 pages
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Abbreviations
PDF, 19KB, 4 pages
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Ch 1 – Introduction and background
PDF, 37.5KB, 10 pages
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Ch 2 – Initial action on receipt of an appeal
PDF, 103KB, 28 pages
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Ch 3 – Consideration of the appeal
PDF, 43KB, 10 pages
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Ch 4 – Submitting appeals to the Tribunals Service
PDF, 123KB, 34 pages
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Ch 5 – Special circumstances arising on appeals
PDF, 37.2KB, 8 pages
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Ch 6 – Hearing and post-hearing procedures
PDF, 70.8KB, 18 pages
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Ch 7 – Administration: Appeals performance indicator
PDF, 21.7KB, 4 pages
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Appx 1 – Forms mentioned in this code
PDF, 15.2KB, 4 pages
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Appx 2 – Draft letters
PDF, 109KB, 42 pages
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Appx 3 – Benefit assessment type codes and issue codes
PDF, 17.4KB, 4 pages
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Appx 4 – Benefit specific and issue code permutations
PDF, 97.6KB, 26 pages
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Appx 5 – Vetting of appeal submissions
PDF, 17.7KB, 4 pages
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Appx 6 – Appeals control record
PDF, 18.7KB, 2 pages
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Appx 7 – Examples of appeals responses
PDF, 382KB, 90 pages
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Appx 7a – Submission paragraphs – habitual residence
PDF, 58.9KB, 12 pages
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Appx 8 – Role of the Presenting Officer
PDF, 19KB, 4 pages
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Appx 9 – Example of a schedule of evidence
PDF, 14KB, 2 pages
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Appx 10 – Request for tribunal documents
PDF, 19.8KB, 2 pages
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Appx 11 – Examples of appeals likely to raise difficult issues
PDF, 23.3KB, 4 pages
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Appx 12 – Potentially harmful medical evidence
PDF, 13.5KB, 2 pages
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Appx 13 – Request for consideration of an appeal to the Commissioner
PDF, 26.8KB, 5 pages
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Appx 14 – Examples of appeal responses for ESA conversion
PDF, 116KB, 32 pages
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CAP bulletin 01/12 – ESA time limited appeals
PDF, 19.9KB, 2 pages
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Details
This staff guide explains how to deal with appeals against decisions made before 28 October 2013. But it doesn’t apply to Personal Independence Payment appeals or Universal Credit appeals.
The guide is also known as the Code of Appeals Procedure (CAP).
Information for claimants
Published 31 May 2011