Agent services account if you’re not based in the UK — service availability and issues
Updated 23 March 2026
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This publication is available at https://www.gov.uk/government/publications/agent-services-account-if-you-are-not-based-in-the-uk-service-availability-and-issues/agent-services-account-if-you-are-not-based-in-the-uk-service-availability-and-issues
Service availability
If you’re trying to create, sign in or reset your sign in details, check for known problems with HMRC online services.
Apply for an agent services account if you are not based in the UK.
Finish setting up your agent services account if you are overseas.
Planned downtime
None.
Service issues
There is an issue affecting the new country-by-country agent digital handshake for a small number of customers. We apologise for any inconvenience this may cause.
We are working urgently to rectify this issue.
Other services
Check availability and issues for other services.