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Agent services account if you’re not based in the UK: service availability and issues

Check the availability and any issues affecting the approval and set up of your agent services account if you are not based in the UK.

Updates to this page

From:
HM Revenue & Customs
Published:
12 February 2019
Last updated:
3 September 2026
Show all updates

  1. Planned downtime from 7am on Sunday 27 September 2026 to 9am Monday 28 September 2026 has been added.

  2. Planned downtime from 8am on Saturday 11 July 2026 to 9:30am Monday 13 July 2026 has been added.

  3. Planned downtime from 5pm on Friday 3 July 2026 to 9:30am on Monday 6 July 2026 has been cancelled.

  4. Planned downtime from 5pm on Friday 3 July 2026 to 9:30am on Monday 6 July 2026 has been added.

  5. The service issue about the new country-by-country agent digital handshake has now been resolved.

  6. Planned downtime from 5pm on Friday 15 May 2026 to 9:30am on Monday 18 May 2026 has been added.

  7. A service issue about the new country-by-country agent digital handshake has been added.

  8. Planned downtime from 7am on Sunday 8 March 2026 to 9am on Monday 9 March 2026 has been added.

  9. Planned downtime from 8am to 10pm on Sunday 30 November 2025 has been added.

  10. Planned downtime from 8am on Sunday 19 October 2025 to 3am on Monday 20 October 2025 has been added.

  11. Planned downtime from 8:15am on Sunday 28 September 2025 to 3:30am on Monday 29 September 2025 has been changed to end at 1am on Monday 29 September 2025.

  12. Planned downtime from 8:15am to 10pm on Sunday 28 September 2025 has been extended to 8:15am on Sunday 28 September 2025 to 3:30am on Monday 29 September 2025.

  13. Planned downtime from 8:15am to 10pm on Sunday 28 September 2025 has been added.

  14. Planned downtime from 10:30pm to 11pm on Wednesday 10 September 2025 and 10:30pm to 11pm on Wednesday 17 September 2025 has been added.

  15. Planned downtime covering Sunday 13 July 2025 8am to 9am Monday 14 July 2025 has been amended to Saturday 12 July 2025 8am to 9am Monday 14 July 2025.

  16. Planned downtime from 5:40am on Saturday 12 July 2025 to 10:30pm on Sunday 13 July 2025 has been added.

  17. Planned downtime from 5pm on Friday 11 April 2025 to midday Monday 14 April 2025 has been added.

  18. Planned downtime from 7am on Sunday 9 March 2025 to 9am on Monday 10 March 2025 has been added.

  19. Planned downtime from 8am on Sunday 8 December 2024 to 9am on Monday 9 December 2024 has been added.

  20. Planned downtime from 8am on Saturday 13 July 2024 to 9am Monday 15 July 2024 has been added.

  21. Planned downtime from 8am on Saturday 22 June 2024 to 9am Monday 24 June 2024 has been cancelled.

  22. Planned downtime from 8am on Saturday 22 June 2024 to 9am Monday 24 June 2024 has been added.

  23. Planned downtime from 5:30pm on Friday 14 June 2024 to midday on Tuesday 18 June 2024 has been added.

  24. Planned downtime from 5:30pm on Friday 12 April 2024 to 9am Tuesday 16 April 2024 has been added.

  25. Planned downtime from 6am on Sunday 10 March 2024 to 9am Monday 11 March 2024 has been added.

  26. Planned downtime from 7am on Sunday 18 February to 9am on Monday 19 February 2024 has been changed and is now from 6am on Sunday 18 February to 9am on Monday 19 February 2024.

  27. Planned downtime from 7am on Sunday 18 February to 9am on Monday 19 February 2024 has been added.

  28. Downtime previously planned for 9am on Saturday 9 December 2023 to 9am Monday 11 December 2023 has been changed to 9am to 5pm on Saturday 9 December 2023.

  29. Planned downtime from 9am on Saturday 9 December 2023 to 9am Monday 11 December 2023 has been added.

  30. Planned downtime from 6am on Sunday 19 November 2023 to 9am Monday 20 November 2023 has been cancelled.

  31. Planned downtime from 6am on Sunday 19 November 2023 to 9am Monday 20 November 2023 has been added.

  32. Planned downtime from 8am on Sunday 8 October 2023 to 9am on Monday 9 October 2023 has been added.

  33. Planned downtime from 7am on Sunday 10 September 2023 to 9am on Monday 11 September 2023 has been added.

  34. Planned downtime from 5am on Sunday 9 July 2023 to 2am Monday 10 July 2023 and from 5pm on Friday 14 July 2023 to 9am Monday 17 July 2023 has been added.

  35. Planned downtime from 5pm on Friday 14 April to 9am on Monday 17 April has been added.

  36. This service will be unavailable from 5pm on Friday 24 March 2023 to 9am on Monday 27 March 2023.

  37. Planned downtime from 5:30pm to 8:50pm on Saturday 11 March 2023 has been added.

  38. Planned downtime from 5:50pm to 7:00pm on Saturday 11 February 2023 has been added.

  39. Planned downtime from 11am on Saturday 10 December 2022 to 6am on Sunday 11 December 2022 has been added.

  40. The service issue which effected viewing your account has now been resolved.

  41. A service issue about viewing your account has been added.

  42. Planned downtime from 6pm to 10pm on Wednesday 30 November 2022 has been added.

  43. Planned downtime from 8:15pm to 11:59pm on Saturday 12 November 2022 has been added.

  44. Planned downtime from 10.45pm to 10.55pm on Saturday 12 November 2022 has been added.

  45. Planned downtime from 5:40pm to 7:40pm on Saturday 24 September 2022 has been added.

  46. Planned downtime from 5pm on Friday 9 September 2022 to 8:30am Monday 12 September 2022 has been added.

  47. The service issue about viewing your account has been resolved.

  48. A service issue about viewing your account has been added.

  49. Planned downtime from 5pm on Friday 29 July 2022 to 9am on Monday 1 August 2022 has been added.

  50. The planned downtime from 8am on Saturday 9 July 2022 to 11:30am on Sunday 10 July 2022 has changed, it will now start at 5pm on Friday 8 July 2022 and finish at 9am on Monday 11 July 2022.

  51. Planned downtime from 8am on Saturday 9 July 2022 to 11:30am on Sunday 10 July 2022 has been added.

  52. Planned downtime from 8am to 10pm on Sunday 8 May 2022 has been changed to 8am to 4pm.

  53. Planned downtime from 8am to 10pm on Sunday 8 May 2022 has been added.

  54. Planned downtime for Friday 18 March 2022 5pm to 9am Tuesday 22 March 2022 has been added.

  55. Planned downtime from 6pm on Friday 25 March 2022 to 9am on Monday 28 March 2022 has been added.

  56. Planned downtime from 5pm on Friday 18 March 2022 to 5pm Monday 21 March 2022 has been added.

  57. Planned downtime from 7:30pm to 10:30pm on Saturday 12 March 2022 has been added.

  58. Planned downtime message from 10am to 11:59am on Sunday 27 February 2022 has been added.

  59. Planned downtime from 5pm on Friday 14 January 2022 to 9am on Monday 17 January 2022 has been cancelled.

  60. Planned downtime from from 5pm on Friday 14 January 2022 to 9am on Monday 17 January 2022 has been added.

  61. Information about a service issue has been added.

  62. Planned downtime from Saturday 11 December 2021 9:38pm to 10:20pm has been added.

  63. Planned downtime from 11:59pm Saturday 27 November 2021 to 1:37am Sunday 28 November 2021 has been added.

  64. Planned downtime from 5pm on Monday 22 November 2021 to 9am on Tuesday 23 November 2021 has been added.

  65. Planned downtime from 5pm on Friday 12 November 2021 to 6pm Monday 15 November 2021 has been added.

  66. First published.

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Agent services account if you’re not based in the UK — service availability and issues

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Latest updates on the availability and any issues affecting the approval and set up of your agent services account if you are not in the UK.

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