Statutory guidance

Access to Work MHSS provider guidance for contracts effective on or before 19 August 2024

DWP provider guidance for the Access to Work Mental Health Support Service (MHSS) programme.

From:

Department for Work and Pensions

Published:

8 November 2013

Last updated:

5 August 2024

Show all updates

5 August 2024
Amended to reflect the PRaP team has changed from POST To PODDS and their telephone number is no longer in use.
2 November 2023
Updated Access to Work MHSS provider guidance, Chapter 4: Referral, Start, Support Period and Leaver Process.
22 August 2022
Updated all chapters 1 to 8 and annexes A to J of the Access to Work MHSS provider guidance.
7 June 2022
Updated Access to Work guidance and separated it into individual chapters.
8 June 2021
Removed the Access to Work holistic assessments provider guidance from this page. The guidance is now available on another page on the GOV.UK website.
22 February 2021
Minor amendments to Access to Work holistic assessment provider guidance - now version 9.
10 February 2020
Published version 4 of the 'Access to Work MHSS provider guidance: from August 2018' (now dated February 2020). Also published revised versions of 'Annex b: customer consent form (MHSS from August 2018)' and 'Annex f: exit report (MHSS from August 2018)'.
7 February 2020
Published a revised version of annex a: holistic assessment needs assessment referral form.
31 January 2020
Published version 8 of the Access to Work holistic assessment provider guidance (now dated January 2020).
30 August 2019
Published version 7 of the Access to Work holistic assessment provider guidance (now dated August 2019).
11 February 2019
Revised versions of the 'Access to Work MHSS provider guidance: from August 2018' (version 3), 'annex d: monthly update (MHSS from August 2018)' and 'Access to Work holistic assessment provider guidance' (version 6).
18 December 2018
Published version 2 of the 'Access to Work MHSS provider guidance: from August 2018', and a revised 'Annex a: referral form (MHSS from August 2018)' and 'Annex b: customer consent form (MHSS from August 2018)'.
27 November 2018
Published version 5 of the Access to Work holistic assessment provider guidance (now dated November 2018), including a revised Annex b: holistic assessment needs assessment report.
20 August 2018
Published new provider guidance and annexes a - j for the Access to Work Mental Health Support Service (MHSS), effective from August 2018.
4 May 2018
Published version 4 of the Access to Work holistic assessment provider guidance (now dated May 2018).
22 December 2017
Published version 3 of the Access to Work holistic assessment provider guidance (now dated December 2017), including a revised Annex E: standard wording for complaints.
27 October 2017
Published version 2 of the Access to Work holistic assessment provider guidance (now dated October 2017), including a revised Annex D: assessment contracts management information.
14 June 2017
Added new holistic assessment guidance and forms for use by providers from 5 June 2017. The new guidance is dated May 2017.
24 March 2017
Published revised Access to Work holistic assessment provider guidance (version 10) and annex E: Access to Work assessment contracts management information.
26 February 2017
Revised versions of the 'Access to Work holistic assessment provider guidance' (version 9), 'Access to Work mental health support service provider guidance' (version 8) and 'annex E: Access to Work assessment contracts management information'. A list of the changes made to the guidance can be found in Access to Work live running memo 5.
14 April 2016
Published revised Access to Work holistic assessment provider guidance (version 8), annex E: Access to Work assessment contracts management information and Access to Work mental health support service provider guidance (version 7). A summary of the amendments made to the revised guidance can be found in Access to Work live running memo LR4.
21 April 2015
Published revised Access to Work holistic assessment guidance (version 7).
28 November 2014
Revised versions of the holistic assessment and the mental health support service guidance.
8 November 2013
First published.

Documents

Chapter 1: Introduction and overview

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Chapter 2: Marketing and Communications

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Chapter 3: Quality and Assurance

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Chapter 4: Referral, Start, Support Period and Leaver Process

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Chapter 5: Financial Procedures and Claiming Payment

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Chapter 6: The Provider Referral and Payments System (PRaP)

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Chapter 7: Performance and Management Information

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Chapter 8: Complaints and Document Retention

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