Personal information charter

How the Veterinary Medicines Directorate treats your personal information and how to check what details are held on file.

Your privacy

We handle your personal information to provide better services for you. This is how we look after that information.

When we ask you for personal information, we promise to:

  • make sure you know why we need it
  • only ask for what we need
  • protect it and hold it securely
  • let you know if we plan to share it with other organisations to give you better public services, and if you can say no to this
  • not keep it any longer than necessary

In return, we ask you to:

  • give us accurate information
  • tell us as soon as possible if there are any changes, such as a new address

This helps us to keep your information reliable and up to date.

Make a subject access request

You can find out if we hold any of your personal information by making a subject access request under the Data Protection Act. If we do hold information about you we will:

  • give you a description of it
  • tell you why we are holding it
  • tell you who can access it
  • let you have a copy of it

To make a subject access request, email postmaster@vmd.defra.gsi.gov.uk or write to us:

Veterinary Medicines Directorate
Woodham Lane
New Haw
Surrey
KT15 3LS