How to complain about the Veterinary Medicines Directorate's services.
We can help with complaints about our service, the way we operate, or how one of our marketing authorisations has been handled.
There are certain types of complaints we can’t help with, including the:
The disposal of veterinary medicines is an issue for the Environment Agency.
You should complain to the member of staff you’ve been dealing with. If this isn’t possible, email us at firstname.lastname@example.org or telephone us on 01932 336911.
To complain about the way a marketing authorisation assessment has been handled, contact our authorisations director, Marie-Odile Hendrickx, at email@example.com.
If your complaint is about another part of our service, you can contact our operations director, Paul Green, at firstname.lastname@example.org.
We’ll investigate your complaint and send you a full reply within 15 working days. If this isn’t possible, we’ll let you know why and tell you when you can expect a full response.
If you’re still not satisfied, you can ask your MP to refer your complaint to the Parliamentary and Health Service Ombudsman.
Don’t include personal or financial information like your National Insurance number or credit card details.