This inspection followed up on two earlier inspections of complaints handling by the Home Office’s Borders, Immigration and Citizenship System (BICS): ‘An inspection of the Handling of Complaints and MPs’ Correspondence’, published on 1 March 2016, and ‘A re-inspection of the complaints handling process’, published on 12 July 2017. It also drew on the findings and recommendations from other inspections where complaints had featured.
What Independent Chief Inspector of Borders and Immigration does
The Independent Chief Inspector of Borders and Immigration monitors and reports on the efficiency and effectiveness of the immigration, asylum, nationality and customs functions carried out by the Home Secretary and by officials and others on her behalf. The Chief Inspector is a public appointee and independent from government, his reports are laid before Parliament.
In line with Government Covid 19 advice to work from home where possible, the Chief Inspector and his staff are not currently based at Globe House. Please ensure you contact us via email only as conventional mail will not be opened and processed until staff return to office based working.
Please note the Chief Inspector and his staff are not part of the Home Office or the UK Immigration or customs system and cannot give advice or assistance on any immigration or customs issue or application. We are not able to advise of any direct contact details for the Home Office other than the general contact number of 020 7035 4848.
General Data Protection Regulation - Data Protection Officer
ICIBI 5th Floor Globe House 89 Eccleston Square London SW1V 1PN United Kingdom