Independent Chief Inspector of Borders and Immigration
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Inspection Report Published: An Inspection of UK Visas and Immigration Front End Services
News story
This inspection examined the efficiency, effectiveness and consistency of FES delivered by UKVI through its streamlined and digitised UK Visa and Citizenship Application Service (UKVCAS) in-country, Home Office SSCs and Visa Application Centres (VACs) overseas.
This inspection examined the efficiency and effectiveness of the Home Office’s asylum casework system, which is managed by the Asylum & Protection Directorate.
Stakeholders who have previously engaged with the ICIBI through our fora, interviews or by submitting evidence for an inspection were invited to participate in the survey.
The Independent Chief Inspector invites anyone with knowledge and experience of this topic to submit evidence to inform the inspection.
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What Independent Chief Inspector of Borders and Immigration does
The Independent Chief Inspector of Borders and Immigration monitors and reports on the efficiency and effectiveness of the immigration, asylum, nationality and customs functions carried out by the Home Secretary and by officials and others on her behalf. The Chief Inspector is a public appointee and independent from government, his reports are laid before Parliament.
ICIBI is an independent monitoring body of the Home Office.
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Documents
Research and statistics
- An Inspection of UK Visas and Immigration Front End Services (August 2020 – June 2021)
- An inspection of asylum casework (August 2020 – May 2021)
Transparency and freedom of information releases
- Independent Chief Inspector of Borders and Immigration, Annual Report 2020 to 2021
- ICIBI Inspection Plan 2021-22
Our management
Contact ICIBI
Independent Chief Inspector of Borders and Immigration
5th Floor, Globe House
89 Eccleston Square
London
SW1V 1PN
United Kingdom
Office
+443000 720128
Press Enquiries
+443000 710784
In line with Government Covid 19 advice to work from home where possible, the Chief Inspector and his staff are not currently based at Globe House. Please ensure you contact us via email only as conventional mail will not be opened and processed until staff return to office based working.
Please note the Chief Inspector and his staff are not part of the Home Office or the UK Immigration or customs system and cannot give advice or assistance on any immigration or customs issue or application. We are not able to advise of any direct contact details for the Home Office other than the general contact number of 020 7035 4848.
General Data Protection Regulation - Data Protection Officer
5th Floor
Globe House
89 Eccleston Square
London
SW1V 1PN
United Kingdom
The Independent Chief Inspector of Borders and Immigration has a Data Protection Officer who can be contacted via the details above.
For more information on data protection and your rights please visit: https://www.gov.uk/data-protection
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