Childcare providers: enquiries

Call or write to HMRC if you're a childcare provider and need help with Working Tax Credit.

Phone

Call HMRC if you’re a childcare provider and need help with Working Tax Credit.

Before you call

This helpline may ask you some security questions. Make sure your personal details and address are up to date in your personal tax account or you could fail telephone security. If you do not have a personal tax account, you can create one before you check your details.

Telephone: 0345 300 3941

Textphone: 0845 300 3909

Opening times: Monday to Friday, 8am to 5pm. Closed bank holidays.

Find out about call charges

Post

Write to HMRC if you’re a childcare provider and need help with Working Tax Credit.

You do not need to include a street name or PO box when writing to this address.

HM Revenue and Customs — Tax Credit Office
Preston
PR1 0SB
United Kingdom

Guidance

HMRC contacts

Updates to this page

Published 14 May 2025
Last updated 30 June 2025 show all updates
  1. The phone line opening times have changed from 8am to 6pm to 8am to 5pm.

  2. First published.