Whirlpool has been regularly updating the Office for Product Safety and Standards on the progress of its washing machine recall programme following the announcement made on 17 December 2019 when consumers were advised to contact Whirlpool. The latest data, as of the end of 4 February 2020, is published below.
Under the recall, consumers with an affected washing machine are entitled to a free replacement or repair. Old machines will be removed, and replacements installed, at no cost to the consumer.
Key monitoring metrics provided by Whirlpool on the status of its washing machine recall programme are as follows:
1) 165,940 potentially affected customers have come forward since the recall campaign was announced on 17th December 2019, of which 124, 695 have been confirmed to be affected.
2) 1,726,509 visits have been made to Whirlpool’s designated recall website.
3) 31.7% of the estimated population of machines affected by the safety issue have been registered
4) The average time taken from a customer making a decision to each resolution type is as follows:
- 9.4 days for a product exchange
- data for modifications with replacement parts is not currently reported due to low number of cases
5) 85,704 cases of the affected models have been fully resolved, of which:
- 44,437 machines have been replaced (free of charge)
- 41,245 machines have been confirmed as not having the affected lock mechanism
- 22 machines have been modified with replacement parts
6) The average time taken from a customer registration to resolution is 29.3 days.