Press release

Trial encourages low-income pensioners to apply for extra financial support

Two thousand people in Great Britain will receive letters inviting them to apply for Pension Credit as part of an innovative new trial launched today.

Trial encourages low-income pensioners to apply for extra financial support
  • New trial encouraging pensioners claiming Housing Benefit to also apply for Pension Credit launches
  • The average Pension Credit award is worth over £3,500 per year and it can open the door to other support – including extra Cost of Living payments later this year.
  • Nearly 1.4 million pensioners across Great Britain receive Pension Credit, but many aren’t claiming this extra financial help.

Two thousand people in Great Britain will receive letters inviting them to apply for Pension Credit as part of an innovative new trial launched today.

The letters and leaflets will be targeted at households in ten local authorities that are already in receipt of Housing Benefit, but not claiming Pension Credit.

Launched by the Department for Work and Pensions (DWP), the “Invitation to Claim” trial targets those likely to be eligible for Pension Credit – individuals above State Pension age and in receipt of Housing Benefit.

Pension Credit can be worth over £3,500 per year on average for people over State Pension age and on a low income – and it can lead to further support including extra Cost of Living payments later this year. It is part of a range of ways the Government is easing the cost of living for people up and down the country.

The ten local areas selected for the trial have been selected to ensure a representative sample of urban, rural, regional and national areas.

Minister for Pensions Laura Trott MBE MP said:

We recognise the challenges some pensioners will be facing with the cost of living which is why we are easing those pressures with measures like Pension Credit, alongside driving down inflation.

Pension Credit take-up is at the highest level since 2010, and this trial will help us test even more ways to ensure pensioners are receiving all the support they can.

Those under pension age can also help by checking in with older loved ones and asking them to consider if they could be eligible for this extra financial support.

Pension Credit is designed to help with daily living costs for people over State Pension age and on a low income, though they do not need to be in receipt of State Pension to receive it.

The benefit tops up a person’s income to a minimum of £201.05 per week for single pensioners and to £306.85 for couples – or more if a person has a disability or caring responsibilities.

Even a small Pension Credit award can open doors to other benefits – including help with housing costs, council tax, heating bills, as well as up to £600 in extra Cost of Living payments later this year too. This follows the biggest increase to the State Pension in history this year.

Currently, nearly 1.4 million pensioners in Britain receive Pension Credit, however many are still not claiming this extra financial help.

Pension Credit can be claimed by phone and online, ensuring that older people can apply safely and easily, wherever they are. The online Pension Credit calculator is also on hand to help pensioners check if they’re likely to be eligible and get an estimate of what they may receive.

Further Information

  • Letters and “call to action” leaflets will be sent out in two waves, beginning this week, with a follow up letter to be sent out in August.
  • The ten local authorities chosen for the “Invitation to Claim” trial are:
    • Eastbourne
    • Teignbridge
    • Pendle
    • Charnwood
    • Vale of White Horse
    • Redcar and Cleveland
    • Craven
    • Harrow
    • Powys
    • West Lothian
  • The DWP continues to raise awareness of Pension Credit, with a recent push for pensioners to apply before 19 May 2023 to receive the first £301 Cost of Living payment resulting in a 171% spike in claims over the two-week period before the deadline – over 20,000 claims. Alongside this, the Pension Credit “Week of Action” in June saw DWP joining forces with charities, stakeholders, broadcasters, and a whole range of partners to highlight the help available and encourage pensioners to check their eligibility and apply.
  • Applications for Pension Credit can be made:

  • On the How to Claim page
  • Over the phone by calling 0800 99 1234 (Monday to Friday 8am to 6pm)
  • By printing out and filling in a paper application form

  • For more information visit the Pension Credit GOV.UK page. For extra resources for stakeholders and businesses, the department has also produced a Stakeholder Toolkit

  • Pensioners can check their eligibility and get an estimate of what they may receive by using the online Pension Credit calculator - GOV.UK (www.gov.uk)

  • This help comes on top of the biggest State Pension increase in history earlier this year, which means the full rate of the New State Pension now exceeds £10,000 a year for the first time.

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Published 17 July 2023