Press release

New rules on bus and coach passenger rights

Consultation about applying regulations aiming to ensure bus and coach passengers have similar legal protection as planes and trains.

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government


Proposals on applying new European rules which aim to bring the rights of passengers taking long-distance coach trips into line with those using planes and trains were set out today by Transport Minister, Norman Baker.

The Department for Transport has today (18 July 2012) launched a consultation putting forward the UK’s plans for applying Europe-wide regulations that aim to ensure bus and coach passengers have similar legal protection to those using other forms of transport.

The regulation, which mainly applies to journeys over 155 miles (250 kilometres), lays out the responsibilities of operators and terminal owners in the case of delays, cancellations, accidents and other issues affecting passengers, including disabled passengers and passengers with reduced mobility.

Transport Minister, Norman Baker, said:

We want people taking coach trips and long-distance bus journeys to get a fair deal. However, we also want to avoid tying operators up in expensive and unnecessary burdens.

I believe that the approach outlined in this consultation finds the right balance between passenger protection and operator competitiveness and I hope that groups likely to be affected by these changes will agree when they respond to our proposals.

The consultation opens today and closes on 11 October 2012.

Notes to editors

The consultation can be found on the Department for Transport website.

The vast majority of these regulations will apply only to journeys over 250 km (155 miles).

Press enquiries: 020 7944 3066
Out of hours: 020 7944 4292
Public enquiries: 0300 330 3000

Published 18 July 2012