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MHRA services during the Coronavirus (COVID-19) response

How to get in touch with the MHRA during this period.

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Following the Prime Minister’s statement earlier this week on the UK’s coronavirus response and the government advice to work from home where possible, a large proportion of our workforce is working from home.

The National Institute for Biological Standards and Control is continuing essential laboratory activities on site although there will still be a proportion of staff working from home where possible.

Contacting the MHRA

This should have little to no impact if you wish to contact us. We are available through telephone and email and therefore you should not be affected.

Please note we are currently prioritising enquiries relating to COVID-19 and there may be some delay in responding to general enquiries.

In line with the Government’s advice, our building at 10 South Colonnade will close at 5pm on Friday 27 March.

If you were due to have a meeting with us, whether in person or via video or teleconference, please contact the meeting organiser in the first instance.

If you have any questions or are unable to reach someone at the MHRA, please email

See our guidance on COVID-19 for all our latest information.

Published 20 March 2020
Last updated 27 March 2020 + show all updates
  1. Updated information on contacting us by post, as our London building will be closing at 5pm on Friday 27 March, and will not re-open until at least week commencing Monday 13 April.

  2. First published.