Updating consumer protection in the package travel sector
Download the full outcome
Detail of outcome
This document sets out the government’s response to the consultation on proposals regarding the implementation of the 2015 EU Package Travel Directive.
It outlines the government’s approach and policy decisions to be taken forward in the Regulations which implement the Directive.
Detail of feedback received
The consultation received 49 responses from a wide range of stakeholders including:
- leisure travel companies
- trade associations
- local government
- aviation bodies
- financial bodies
We also acknowledge receipt of 98 letters and emails from Tourism Alliance members.
Original consultation
Consultation description
The 1992 Package Travel Regulations provide protection to consumers who buy package holidays. While these Regulations have effectively protected consumers in the market for many years, the sector has changed significantly since they were introduced. Technical innovation and in particular the growth of the internet and mobile technologies, have opened up new ways of buying and selling holidays.
This consultation sets out our proposals for updating our laws to align with the 2015 Package Travel Directive. The changes we are proposing will extend protection beyond traditional package holidays to give clear protection to UK travellers who book other forms of combined travel.
Documents
Last updated 12 April 2018 + show all updates
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Government response and final Impact Assessment published.
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First published.