Consultation outcome

Unfair contract terms: draft guidance on consumer protection law

This consultation has concluded

Download the full outcome

CMA response to consultation

Detail of outcome

The Competition and Markets Authority (CMA) has published its response to the consultation and new guidance on unfair contract terms.

Detail of feedback received

20 bodies responded to the consultation.

Original consultation


A consultation on draft guidance on the new unfair contract terms provisions in the Consumer Rights Bill.

This consultation ran from

Consultation description

The Consumer Rights Bill is currently being debated in Parliament. The Act is expected to come into force in October 2015, if agreed by Parliament.

We’re seeking views on our draft guidance on these new unfair terms provisions (should they come into force).

This consultation will be of interest to:

  • anyone interested in the new unfair terms provisions in the Consumer Rights Bill
  • businesses
  • trade associations
  • lawyers and legal firms
  • enforcers such as local authority Trading Standards services
  • government departments
  • consumer groups
  • advisers

You can read Annex A to the original Office of Fair Trading’s guidance for examples of fair and unfair terms used by businesses in consumer contracts. Note this has not been updated as part of the current consultation.


Unfair contract terms consultation

Unfair contract terms guidance

Unfair contract terms explained

Unfair contract terms short guide

What’s new in unfair contract terms

Published 26 January 2015
Last updated 31 July 2015 + show all updates
  1. CMA response to consultation published.
  2. First published.