Consultation outcome

Motoring services strategy

Published 13 December 2012
Last updated 20 June 2013 — see all updates
From:
Department for Transport, Driver and Vehicle Licensing Agency, Driving Standards Agency, Vehicle and Operator Services Agency, Vehicle Certification Agency, and Stephen Hammond

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

This consultation has concluded

Detail of outcome

A further consultation was held in 2015 on the motoring services strategy, 2016 to 2020 .

Feedback received

Summary of responses to the motoring services strategy consultation

Published: PDF, 833KB, 113 pages

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Annexes: summary of responses from driving schools and instructors

Published: PDF, 221KB, 35 pages

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Annexes: summary of responses from employees

Published: PDF, 359KB, 65 pages

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Annexes: summary of responses from interest groups and representative bodies

Published: PDF, 223KB, 39 pages

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Annexes: summary of responses from private individuals

Published: PDF, 256KB, 39 pages

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Annexes: summary of responses from transport and logistics stakeholders

Published: PDF, 84.7KB, 16 pages

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Annexes: summary of responses from other stakeholders

Published: PDF, 65.7KB, 12 pages

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Annexes: responses from associations and organisations

Published: ZIP, 3.96MB

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Detail of feedback received

Summary of responses to the consultation on the Motoring Services Strategy including responses from 6 of the stakeholder groupings.

Original consultation

Summary

Seeking views on reforms which will put customers and businesses closer to the heart of the 4 motoring services agencies.

This consultation ran from
to

Consultation description

This consultation seeks views on reforms which will put customers and businesses closer to the heart of the 4 motoring services agencies:

It outlines 6 major drivers which will accomplish this vision. These are:

  • maximising digital services
  • reforming the Vehicle Certification Agency to support economic growth and vehicle manufacturing
  • bringing the driving test closer to the customer
  • transforming heavy goods vehicle, bus and coach testing
  • delivering better customer services through dialogue with our customers
  • defining our organisations to provide better services

Documents

Motoring services strategy consultation document

PDF, 177KB, 24 pages

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Motoring services strategy consultation document

MS Word Document, 241KB

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Published 13 December 2012
Last updated 20 June 2013 + show all updates
  1. Summary of responses added.
  2. First published.