This consultation ran from to
We are seeking views on how terms and conditions (T&Cs) can be made more user-friendly and on proposals to introduce fines for unfair terms.
In this call for evidence we are seeking a better understanding of how T&Cs can be made more accessible for consumers. It includes a number of proposals along with more general questions on how respondents approach T&Cs and what might work better for them.
We are also proposing additional enforcement tools, including civil fining powers for breaches of the consumer protection legislation.
Views are sought from the public, consumer representatives, businesses, trade bodies and regulators.