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Consultation outcome

Consultation on changes to the TI&A Standard

From:
Regulator of Social Housing
Published:
9 December 2025
Last updated:
9 July 2026 — See all updates

Applies to England

This consultation has concluded

Read the full outcome

Decision Statement: Consultation on changes to our consumer standards and requirements (PDF)

PDF, 433 KB, 31 pages

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Annex 1: Transparency, Influence and Accountability Standard

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Annex 1: Transparency, Influence and Accountability Standard (PDF)

PDF, 261 KB, 8 pages

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Annex 2 - Competence and Conduct Standard

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Annex 2 - Competence and Conduct Standard (PDF)

PDF, 226 KB, 4 pages

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Annex 3 - Consumer Standards Code of Practice

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Annex 3 - Consumer Standards Code of Practice (PDF)

PDF, 328 KB, 20 pages

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Annex 4: Regulatory and equality impact considerations

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Annex 4: Regulatory and equality impact considerations (PDF)

PDF, 203 KB, 7 pages

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Annex 5: Numerical analysis of individual question responses

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Annex 5: Numerical analysis of individual question responses (PDF)

PDF, 425 KB, 12 pages

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Annex 6: List of organisational respondents

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Annex 6: List of organisational respondents (PDF)

PDF, 238 KB, 8 pages

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Decision Statement: Consultation on an Electrical Safety Checks TSM (PDF)

PDF, 344 KB, 15 pages

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Elec. Annex 1: Electrical Safety Checks TSM

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Elec. Annex 1: Electrical Safety Checks TSM (PDF)

PDF, 237 KB, 5 pages

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Elec. Annex 2: List of organisational respondents

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Elec. Annex 2: List of organisational respondents (PDF)

PDF, 236 KB, 8 pages

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Elec. Annex 3: Regulatory and equality impact considerations

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Elec. Annex 3: Regulatory and equality impact considerations (PDF)

PDF, 188 KB, 3 pages

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Detail of outcome

Following a consultation, we published our decision statement and revised consumer standards on 9 July 2026. These include an updated Transparency, Influence and Accountability Standard, a new Competence and Conduct Standard, a revised Consumer Standards Code of Practice, and a Direction on Tenant Satisfaction Measures (TSMs), all of which come into effect on 1 October 2026.

Earlier, on 11 June 2026, we published our response to the consultation on the electrical safety checks TSM, including the final wording that has been incorporated into the TSM Technical Requirements.

For the accessible (HTML) versions of the Decision Statements, please also see the:

If you require the information in other formats please email enquiries@rsh.gov.uk or call 0300 124 5225.

Original consultation

Summary

Proposed changes to the Transparency, Influence and Accountability Standard, the Consumer Standards Code of Practice and Electrical Safety Checks Tenant Satisfaction Measure

This consultation ran from
to

Consultation description

This consultation includes revisions to the Transparency, Influence and Accountability Standard and Consumer Standards Code of Practice and other requirements relating to the Tenant Satisfaction Measures.

We are consulting on:

  • Updates to the Transparency, Influence and Accountability Standard and its Code of Practice relating to competence and conduct and Social Tenant Access to Information Requirements. The government has consulted on the competence and conduct and STAIRs requirements and published the outcome of the consultation. We have been directed by the government to reflect these new requirements in our standards.

  • A new TSM on electrical safety checks, following new safety requirements for landlords. 

  • Minor changes to the Tenant Satisfaction Measures to align with legislation.

Please note: We have provided HTML versions of the main consultation document, the proposed revised Transparency, Influence and Accountability Standard, proposed revised Consumer Standards Code of Practice and impact assessment for accessibility. All other documents are presented in a PDF format. Should you require an alternative format, please email enquiries@rsh.gov.uk to request this.

Documents

Consultation on changes to our consumer standards and requirements (accessible version)

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Consultation on changes to our consumer standards and requirements

PDF, 454 KB, 34 pages

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Annex 1: Proposed revised TI&A Standard with changes highlighted

PDF, 225 KB, 10 pages

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Annex 2: Clean copy of proposed revised TI&A Standard (accessible version)

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Annex 2: Clean copy of proposed revised TI&A Standard

PDF, 219 KB, 9 pages

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Annex 3: Proposed revised Consumer Standards Code of Practice with changes highlighted

PDF, 331 KB, 22 pages

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Annex 4: Clean copy of proposed revised Consumer Standards Code of Practice (accessible version)

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Annex 4: Clean copy of proposed revised Consumer Standards Code of Practice

PDF, 321 KB, 21 pages

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Annex 5: Regulatory and equality impact considerations (accessible version)

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Annex 5: Regulatory and equality impact considerations

PDF, 228 KB, 8 pages

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Updates to this page

Published 9 December 2025
Last updated 9 July 2026 Show all updates

  1. Updated with the outcome of the consultation

  2. Updated with details of the consultation on electrical safety checks TSM

  3. First published.

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