Guidance

Tenant Satisfaction Measures Requirements: Direction to registered providers

Tenant Satisfaction Measures Direction for registered providers of social housing.

• From: Regulator of Social Housing
• Published: 9 December 2025
• Last updated: 1 October 2026
  Show all updates

  1. 1 October 2026

     Updated to reflect that Tenant Satisfaction Measures Requirements: Direction to registered providers has come into force as of 1 October 2026.

  2. 9 July 2026

     Updated preview of the 'Tenant Satisfaction Measures Requirements: Direction to registered providers’, which comes into effect from 1 October 2026

  3. 9 December 2025

     First published.

Applies to England

Documents

Tenant Satisfaction Measures - Requirements: Direction to registered providers

HTML

Tenant Satisfaction Measures - Requirements: Direction to registered providers (PDF)

PDF, 4.76 MB, 77 pages

This file may not be suitable for users of assistive technology.

Request an accessible format

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email enquiries@rsh.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This Directionrequires all registered providers to publish their performance against a core set of performance measures that the regulator has prescribed, called Tenant Satisfaction Measures (TSMs).