Guidance

TSM Requirements: Direction to registered providers (preview)

Preview of the Tenant Satisfaction Measures Direction

• From: Regulator of Social Housing
• Published: 9 December 2025
• Last updated: 9 July 2026 — See all updates

Applies to England

Documents

Tenant Satisfaction Measures - Requirements: Direction to registered providers

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Tenant Satisfaction Measures - Requirements: Direction to registered providers (PDF)

PDF, 4.77 MB, 77 pages

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Details

This is a preview of the Tenant Satisfaction Measures Requirements: Direction to registered providers.

This Direction does not come into effect until 1 October 2026.

Published 9 December 2025

Last updated 9 July 2026 — Show all updates

1. 9 July 2026

   Updated preview of the 'Tenant Satisfaction Measures Requirements: Direction to registered providers’, which comes into effect from 1 October 2026

2. 9 December 2025

   First published.