arrange for you to pay fees and interest payments on your equity loan (after the first five years)
you if you want to pay off some or all of your equity loan
you if you want to make changes to your equity loan account
Our Customer Service team are experiencing a high number of calls.
Please help us reduce call wait times, and only call if you have an urgent request that needs to be actioned in the next 7 days, such as making a payment, completing a sale or if your mortgage offer is about to expire.
For everything else, please email email@example.com and we’ll aim to get back to you within 10 working days.
You can contact the Help to Buy Customer Service team by