Joint Service Housing Advice Office (JSHAO)

Civilian housing options; information for service personnel and their dependants.

This collection was withdrawn on

This publication is superseded by Information and guidance on civilian housing.

In line with the Government’ Strategy for Our Veterans, the Joint Service Housing Advice Office (JSHAO) and its outputs were reviewed.

A revised set of these outputs will now be delivered by Defence Transition Services (DTS), part of Defence Business Services (DBS) and the JSHAO brand no longer exists.

This will bring efficiency to the co-ordination and delivery of the through-career transition information and support services, meeting the needs of the Service community now and in the future.


The JSHAO is the MOD’s tri-service focal point to provide service personnel and their dependants with civilian housing information for those wishing to move to civilian accommodation at any time in their career, and for those during resettlement to assist with the transition to civilian life.

Video about the Joint Service Housing Advice Office (JSHAO).

Please read the Joint Service Housing transcript for more detailed information.

JSHAO contact details

Floor 2, Zone 2
Montgomery House
Queens Avenue
GU11 2JN


JSHAO telephone advice line: 07814 612120

Service family accommodation (SFA)

SFA, on behalf of MOD manages a comprehensive maintenance service; the allocation of properties; SFA furniture; conducting move in and move out appointments; and the provision of improvements. Contact details available on the Service Family Accomodation website.

For enquiries about loss of entitlement to SFA resulting from retirement, redundancy, discharge or estrangement, please contact the DIO Loss of Entitlement Team by telephoning 01904 418000 or 94510 8000. Alternatively, you can contact the by email:

Housing Matters magazine

JSHAO produces quarterly editions of the Housing Matters; Spring, Summer, Autumn, Winter with a 10,000 copy distribution. The intention is to convey as much relevant information to the reader in as timely a fashion as possible. The magazine focuses on different regions within the UK, particularly in relation to Local Authority information, and contains information and articles designed to help you when you are considering your civilian housing options.

Services Cotswold Centre

The Services Cotswold Centre (SCC) is a tri-Service facility that provides short term transit accommodation for service personnel, their spouses, civil partners and families. Find out more information about the service they can provide in the link below.

Further advice and information

Veterans’ Gateway launched in April 2017 and should be the first point of contact for veterans seeking support.

Published 27 March 2015
Last updated 23 September 2020 + show all updates
  1. Updated the JSHAO phone number to their mobile.

  2. Updated a link under the SFA heading.

  3. Added the Joint Service Housing video and attached transcript page.

  4. Added Housing Publications to collection page.

  5. Addition of the Housing Matters magazine 2019 page.

  6. Amended contact email address to

  7. Added Housing Matters magazine: Spring 2018.

  8. Updated contact details regarding service family accommodation.

  9. Updated JSHAO housing briefing programme information.

  10. Added link to Veterans' Gateway.

  11. Updated to include Housing Matters magazine for spring 2017.

  12. Added link to 2017 housing briefs list.

  13. Added 'Tri-service accommodation regulations (TSARs) (JSP 464)'.

  14. Updated JSHAO contact details.

  15. Added 2016.

  16. Added link to Service leavers guide.

  17. Updated Civilian housing briefs section.

  18. Updated Civilian housing briefs section.

  19. Updated Civilian housing briefs section.

  20. Updated Civilian housing briefs section.

  21. First published.