The Compensation Recovery Unit (CRU) works with insurance companies, solicitors and Department for Work and Pensions (DWP) customers, to recover:
- amounts of social security benefits paid as a result of an accident, injury or disease, if a compensation payment has been made (the Compensation Recovery Scheme)
- costs incurred by NHS hospitals and Ambulance Trusts for treatment from injuries from road traffic accidents and personal injury claims (Recovery of NHS Charges)
On this page
Registering a compensation claim
Compensators who receive a claim for compensation must send form CRU1 to the CRU within 14 days to register the claim. Registering the claim does not mean that you have accepted liability for the accident, injury or disease.
Please include a National Insurance number on form CRU1 to help us:
- decide if there are any recoverable benefits
- deal with urgent certificate requests
Acknowledgement of your registration
We will send you an acknowledgement form when you register a claim. You will need to return this acknowledgement form to us when you apply for a certificate.
Transfer of responsibility
If you are a solicitor who has taken over responsibility for a case that has already been registered, please send us form CRU1 (Sol). If you subsequently return responsibility to the insurer, please send us form CRU1 (Rep).
You can use the CRU e-service if your company cannot use any of the following services:
- CRIF (Cache PI)
- Experian (Claims Underwriting Exchange (CUE))
- Insurance Services Office (ISO – Claims Outcome Adviser)
- Electronic Data Interchange (EDI)
Please do not use the CRU e-service if your company already has another electronic link with CRU.
How it works
Compensators and their representatives can use the CRU e-service to:
- request a certificate for a claim that has already been registered
- notify the result of a claim that has already been registered
- check a previous e-service transaction
We will issue a certificate by post to the address we hold for the compensator within 28 days of receiving the request.
If you have any questions about the CRU e-service, email us at email@example.com.
How to make a CRU payment
You’ll be asked to make payments to the DWP CRU once the claim is settled.
DWP CRU bank account to be used for payments
Email addresses for remittances
Please provide the CRU reference when you email a remittance slip to the CRU to tell us a payment is being made. Or you can provide the CRU reference with the payment.
Email addresses to be used to send remittances to are:
We take calls from 8am to 5pm Monday to Friday. Our phone number will be at the top of any letter we send you.
If you have a speech or hearing impairment our office has the Text Relay facility. The Text Relay number will be at the top of any letter we send you. The Text Relay number will be 18001 followed by the phone number.
Customer service managers
If you have spoken to one of the contacts above but were not happy with the level of service you received, you can speak to one of our customer service managers.
NHS and clinical negligence
||0191 224 7612
||0191 225 2220
|Dispute resolution team and reviews
||0191 225 2925
|Customer feedback manager
||0191 225 2122
|Assessments customer service manager
||0191 224 7625
||0191 224 7693
||0191 225 2200
||0191 225 2220
Customer feedback team
Right of access requests
Freedom of Information
If you have a request under the Freedom of Information Act that is specific to CRU, email firstname.lastname@example.org.
Compensation Recovery Unit
Post Handling Site B
Criminal Injuries Compensation Scheme
See the Criminal Injuries Compensation Authority.
Compensation Recovery in Northern Ireland
See the Department for Communities in Northern Ireland.