Research and analysis

Compensation Recovery Unit customer satisfaction survey 2011

A report about the findings of the Compensation Recovery Unit customer satisfaction survey 2011.


Customer satisfaction survey 2011: Compensation Recovery Unit

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In 2011, the Compensation Recovery Unit (CRU) asked insurance companies and compensators about their level of satisfaction with its service.

The report identifies areas of strength and where improvements could be made.

Published 1 September 2011